texaz56
Level 1 (16 points)
Windows Software

Q: my iPhone 5S won't open my mail I get a Cannot open mail Failed to connect to server message

Whenever I try to check my mail ( all inboxes for three sites) I get a message "Cannot Get Mail. Connection to the server failed."  This same thing would happen about a year after I got the phone, then it just went away. Does anyone know if a setting is not set right? Or by "server" is it talking about my Verizon provider?

iPhone 5s

Posted on Aug 4, 2015 2:48 PM

by brenden dv,Solvedanswer
brenden dv brenden dv
Community Specialists
A:

Hello texaz56,

 

I'm sorry to hear you are having this issue with your iPhone. If you are unable to check your email in the Mail application on your iPhone, you may find the troubleshooting steps outlined in the following article helpful:

 

Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

 

Regards 

Posted on Aug 6, 2015 11:55 AM

Close
texaz56

Q: my iPhone 5S won't open my mail I get a Cannot open mail Failed to connect to server message

  • All replies
  • Helpful answers

  • by brenden dv,Solvedanswer

    brenden dv brenden dv Aug 6, 2015 11:55 AM in response to texaz56
    Community Specialists
    Aug 6, 2015 11:55 AM in response to texaz56

    Hello texaz56,

     

    I'm sorry to hear you are having this issue with your iPhone. If you are unable to check your email in the Mail application on your iPhone, you may find the troubleshooting steps outlined in the following article helpful:

     

    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

     

    Regards 

  • by texaz56,

    texaz56 texaz56 Aug 30, 2015 8:56 PM in response to brenden dv
    Level 1 (16 points)
    Windows Software
    Aug 30, 2015 8:56 PM in response to brenden dv

    Hi brenden

    I'm sorry to take so long to reply. Unfortunately, the article you gave a link to did not help. (It mentions the two step ID verification. I tried that and got rid of it right away. I already had yahoo, outlook and Gmail accounts. I didn't need more passwords to remember.)  But, as it had done before, the problem resolved itself. Or it's very possible I stumbled on to another fix, while just trying to learn more about the phone.  I am however, hoping to keep this question from being archived so I can find the link again easily should I need it.

    I just wanted to thank you for your reply.

    Best wishes

  • by brenden dv,Helpful

    brenden dv brenden dv Sep 1, 2015 6:29 AM in response to texaz56
    Community Specialists
    Sep 1, 2015 6:29 AM in response to texaz56

    No problem; glad to hear you were able to get it resolved, even if it's unclear exactly how.

     

    Cheers