No content is showing up in iTunes
Hi,
None of my content is showing up in iTunes. This is what I see when I open iTunes:
MacBook Air, OS X Mavericks (10.9)
8 replies
These 3 steps from that page you linked to do not make sense:
- Open the Previous iTunes Libraries folder in the iTunes folder.
- Find the file namediTunes Library YYYY-MM-DD where YYYY-MM-DD is the date you updated iTunes (Year-Month-Day).
- Drag this file to the iTunes folder (the enclosing folder).
In my question I'm talking about online TV shows. It is not content that I have on my file system but content that is available for streaming online.
Sign in to the iTunes Store.
I've logged in and out 3 times. Restarted iTunes 3 times. Restarted Mac 3 times.
None of that is the same as signing in to the store, which you had not done when the screenshot was taken. If you can't sign in, see below.
I was signed in when the screen shot was taken. Look at the first screenshot. The user information is located off screen. Here is another screenshot (I've blanked out my personal info):
I can sign in and out just fine. This screen does not change whether I'm signed in or not. That's the problem.
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
OK. I have a few computers to test this on and using my phone while stepping through it. For reference what would you say to do in either of those conditions?
No content is showing up in iTunes