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Disabled iPad air

My iPad is disabled and says to connect to iTunes. I do this and set a new password on my home computer. Now what? My iPad is plugged in to my computer, but still says disabled connect to iTunes. I know I am missing something here, but not sure where to turn. I sent a message to Apple Support and they sent me an email (which I got on my non-Apple phone) that says to go to the ios on my iPad. ~laughing~ Help.

iPad Air, iOS 8.1

Posted on Aug 4, 2015 3:53 PM

Reply
1 reply

Aug 4, 2015 4:24 PM in response to lolo7224

Disabled


Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Forgot passcode or device disabled

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

Restore your device from an iCloud or iTunes backup - Apple Support

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store


If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

For the future this is the iPod touch forum

Disabled iPad air

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