jpeg format changed by a MAC so they can't be opened by non-apple hardware or software

I don't own a MAC but have an issue caused by one that I really need help with. And based on a recent internet trawl, so do lots of others - I have found plenty of questions but no answers.


My friend downloaded all our holiday pictures from my camera to her mac. Her mac then took it upon itself to delete my pictures from the card. No problem we thought - just get them from her mac. However, the photos we copied off the mac aren't vewiable or openable on any programme on my pc or can find on the internet.

The photos still claim to be jpegs, but if I try and open them with photoviewer I get the message below. If I try and open with anything else, it just fails.


When I try to open the files I get this message: "windows photo viewer can't open this picture because it doesn't support this file format."

Clearly the MAC has done something to the format when the photos were uploaded. Please can somebody tell me what it is and how to open these files on a windows computer?

I don't have a MAC and based on this exepeince am very unlikely to ever get one. Can somebody convince me otherwise?

Please help - I am desperate to retrieve my photos.

Posted on Aug 4, 2015 4:38 PM

Reply
10 replies

Aug 4, 2015 5:31 PM in response to drdrdrdrdrd

Sorry but your post is inaccurate


1 - the Mac does not ever "take it on itself" to do anything and certainly never deletes anything on its own - any such action is defined and approved by the user


2 - and secondly the Mac JPEG is the same as any other


3 - to get help you need to post fewer RANTs and opinions and give more facts like what OS is on the Mac and exactly how the potos were moved o the Mac


If they were imported into either iPhoto or Photos then all that has to be done is to select them on the Mac and export as the original file which for both packages is copies bit for bit during import and can be exported bit of orbit giving you an exact bit for bit copy of the original image


and note that we are users like yourself so threatening not to purchase a Mac makes no difference at all - we are happy to help but to help you have to do your part


LN

Aug 4, 2015 5:14 PM in response to drdrdrdrdrd

Never had a problem with any of my Macs, and they generally do not (by default)

erase camera memory cards after downloading; that's likely an owner preference.


{However I manually move image files into dated folders, and use image editor

software to make changes; mostly minor, as I'm a photographer who uses camera

F-stop & Shutter speed settings, not photoshop; & learned on transparency film.}


You may be able to try a free running recovery utility (multiple platform) to get image

files from the camera memory card. It can be configured to search for file types.


•PhotoRec - Digital Picture and File Recovery:

http://www.cgsecurity.org/wiki/PhotoRec


•TestDisk - Partition Recovery and File Undelete - can help recover file systems

http://www.cgsecurity.org/wiki/TestDisk


The above is not a modern 'app kind of software' and is not simple; but it can be thorough.

It is cross-platform and works with a reverse method of thinking; it can be configured, too.


Usually if the memory card is put back into a camera or its native device and the file system

is not correct, the device will re-format the memory card; & your files are as good as gone.

Or, I should say they would be much harder to attempt to recover; layered overwritten content

is harder to recover and a professional service may be required. At some cost to you, then.


There are several newer things that users of recent OS X (10.10.4) should know about

the way certain camera memory cards may be seen, automatically, and a way to make

each card to it isn't automatically read in a default way, is on the user to know. I'm not

using Photos or iPhoto at this point, in the latest OS X systems. I prefer an image editor

that does a fairly good job, & works at my discretion for minor edits. I don't paint them.


Hopefully you can recover the images by file type & learn how to use the mentioned free software.

Good luck & happy computing! 🙂

Aug 4, 2015 11:56 PM in response to LarryHN

in response to LarryHN - I think that is unfairly harsh. I never realised there was such an etiquette to these things. Perhaps I was too emotive, but in my defense I am very upset that I appear to have lost all my holiday photos and movies of my 3year old on holiday last week and spent half the night trawling the net trying to find something that opens them - hence sad and tired. I didn't intend to offend - I was expecting empathy from users who had found and resolved the same issue.


The facts:

Somehow the files were deleted from my disk - we don't know how - probably user error, but not deliberate.

The photos were uploaded using some default mac software - I have never used a mac so can't be certain, but It might have been iphoto or filefinder.

The photos definately "appear" to be jpgs. (there were also some movi files that won't open either). In every respect they look like and have the right file size as the originals- just won't open with anything.


To both reposnes - thank you for the advice - I will pass the information to my friend. Fingers crossed.

Aug 5, 2015 11:19 PM in response to léonie

Hello.

I have checked the file properties and they look the same for both photos that I downloaded straightaway and and those that came via the mac. I have tried to paste a acreen shot here - but it won't let me.

An example file name is : DSC_4693.JPG.


Thanks for all the help.

I will pass all advice to my friend as soon as can. In the meantime, I will close my account and thread. I have clearly caused too much offense with my first posting for which I apologise, I had no idea people would take it so personally.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

jpeg format changed by a MAC so they can't be opened by non-apple hardware or software

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