I have been trying to upload/sort my music and iTunes isn't letting me get album artwork. I have to search for the artwork somewhere else and upload it.
I can't sort anything. I have to do it one at a time. I have to go to each song individually and put it in manually.
I have never had this problem before.
iMac, OS X Yosemite (10.10.4)
These instructions will have to be modified if you've moved the iTunes folder from its usual location.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
~/Music/iTunes/Album Artwork/Cache
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with a subfolder named "Cache" selected. Quit iTunes if it's running. Move the selected folder to the Trash. Relaunch the application and re-download all album artwork.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
That didn't do anything. I still can't "Get album artwork" and I can't sort.
Back up all data.
As a test, please move the iTunes library folder from the Music folder (or wherever you keep it in your home folder) to the Desktop. If you've moved the library folder to another volume, unmount the volume.
Quit and relaunch the application. It may prompt you to create a new library, or to select an existing one. Create a new one and import a few tracks. Test.
After testing, quit again and put the original library back where it was, replacing the test library. Post your results.
The artwork shows up, but I still can't sort.
Please describe what I would have to do to reproduce the problem.
When I go to "Get Info" and click on the "Sorting" tab and put everything in and then check iTunes it doesn't show up. I then have to add "Sort Artist", "Sort Album Artist" and "Sort Album" one at a time. I can do everything else fine but the sorting.
Please sort the contents of the music library by name by clicking the heading of the Name column. Are the songs sorted correctly? If so, click the heading of each of the other columns. Does any of them fail to sort? Now open the Info window on a song and enter something like "AAAA" in the sort as field under name. Sort by name again. Does the song sort as if it had that name?
Nothing shows up in the sort field.
Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.
Every time I sort as album, album artist and artist it doesn't do anything. I can't even do "apply sort field." Is this a glitch or something?
So you can't click in any of those text fields and make changes?
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
Safe Mode/Safe Boot didn't work. Nothing shows up.
I can't get album artwork and I can't sort
