UCHealth MDM Admin
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Q: Apple Configurator Supervising devices Error

I am new to iOS and Supervision so please bear with me. I tried setting up the Configurator but when I try to prepare it I get an error at the Download Activation Record, it says it failed. The only other additional information it gives me is:

Description: unsupported URL Code: -1002  Domain: NSURLErrorDomain

Description: unsupported URL Code: -1002  Domain: kCFErrorDomainC...

 

I have several iOS device that need to be supervised and I am not sure what the issue is. Any Ideas?

Mac mini (Late 2014), OS X Yosemite (10.10.4)

Posted on Aug 5, 2015 11:22 AM

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Q: Apple Configurator Supervising devices Error

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  • by Lyssa,

    Lyssa Lyssa Aug 6, 2015 6:53 PM in response to UCHealth MDM Admin
    Level 6 (17,892 points)
    Aug 6, 2015 6:53 PM in response to UCHealth MDM Admin

    Is it possible to either take the Mac and 1 iPad offsite to try going through the steps or to use a mobile hotspot for internet?

     

    I would start with assuming something is being blocked by your company's firewall or some other piece of equipment between the Mac and the internet. Taking the Mac offsite and using an open network would confirm this.

     

    ~Lyssa

  • by UCHealth MDM Admin,

    UCHealth MDM Admin UCHealth MDM Admin Aug 10, 2015 10:25 AM in response to Lyssa
    Level 1 (0 points)
    Aug 10, 2015 10:25 AM in response to Lyssa

    So I sort of did what you suggested last week. We have a guest wireless that for the most part is wide open. So last week when we tried it we got the same message but today when we tried it we got it to work fine. So I got with one of my firewall admins and we did a packet capture. He got the information of what the Mac was doing to make sure everything was open for the Mac. We then switched it back to the internal network and tried it and it also worked. I asked if he changed anything and he said no. So I am not sure why this whole time we could not get it to work and now suddenly it does.

  • by Lyssa,

    Lyssa Lyssa Aug 10, 2015 4:33 PM in response to UCHealth MDM Admin
    Level 6 (17,892 points)
    Aug 10, 2015 4:33 PM in response to UCHealth MDM Admin

    That's interesting!

     

    I don't have any real knowledge about how firewalls and such do their thing so I can't offer any insight. Hopefully this stays working as it should, though!

     

    It's possible that there was an issue on Apple's end and you just happened to be trying to use Configurator at that same time, too.

     

    ~Lyssa

  • by msdsupport,

    msdsupport msdsupport Sep 1, 2016 1:50 PM in response to UCHealth MDM Admin
    Level 1 (4 points)
    Sep 1, 2016 1:50 PM in response to UCHealth MDM Admin

    This worked for me

    https://youtu.be/yuwFsDYJVro