janinee
Level 1 (15 points)

Q: Kernel Panic- Can anyone interpret for me? (please!)

For about a week, I've been seeing the dreaded black screen on my 2013 iMac (running 10.10.4; 3.5GHz i7 processor).  I tried to make my way through the panic report, but I just can't figure it out.  Can anyone help? Thank you!

 

Anonymous UUID:   (removed for privacy)

 

Wed Aug  5 16:04:05 2015

 

*** Panic Report ***

panic(cpu 0 caller 0xffffff801e817cc2): Kernel trap at 0xffffff801eb57f86, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0xffffff82bd697bc4, CR3: 0x000000001ab13001, CR4: 0x00000000001627e0

RAX: 0xffdfff805d917740, RBX: 0xffffff805d90f3c0, RCX: 0x0000000025000000, RDX: 0x0000000000000000

RSP: 0xffffff8301193d00, RBP: 0xffffff8301193d20, RSI: 0x0000000000000002, RDI: 0xffffff805d915530

R8:  0x0000014060000100, R9:  0x0000000000000002, R10: 0x0000000000002000, R11: 0x000000000000000e

R12: 0xffffff805d90f3c0, R13: 0x0000000000000000, R14: 0xffffff8301193e18, R15: 0xffffff805d915530

RFL: 0x0000000000010282, RIP: 0xffffff801eb57f86, CS:  0x0000000000000008, SS:  0x0000000000000000

Fault CR2: 0xffffff82bd697bc4, Error code: 0x0000000000000000, Fault CPU: 0x0

 

mp = 0xffffff804bf31c00, phys = 0x1f952c00, prev (0x7: 0x1e513000-0x1e600000)

vp = 0xffffff804bf31c00, phys = 0x4e898d3c0, prev (0xb: 0xffe10000-0xffe40000)

0xffffff804bf30000: YAAAAGQAAABqAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAABAICA gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAACAgB4fCQcgAACACAAAACETGg2GU6LTgYMZPwACAgACKggAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAADAgEAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAG1hcCBhdXRvX2hvbQhDpUuA////AAACAP8PAAAAAAA h/////z8AAACAE7NO0ELFTnSl1gcA/vJLABLzS9ARl6AQAeYekEbFTlAI80sIAFAEAAAIAAAEAAAAAgA AAQAALRUAAABhdXRvZnMAAC9uZXQtaG9zwMwAAOAODu7u4J7u6W7eAmWAACAgBLA5gBcgAAH8/zeAwwI NYNANAAAA

0xffffff804bf31000: ewAAAIQAAACPAAAAAAAAAAAAAAAAAAAAAACAgB4fCQcgAACACAAAACETGg2G06LTgoIaP0QBMwACKQQ AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AADAwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAwMAeH4mHLgAGwAgAAAAhExoNitMiE4qPKn9oAuoAAhoAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAhvpUuA////AAACAP8PAAAAAAAh/////z8AAABAHbN OsETFTpf/1QcACPNLABzzS2At5h5QAOYesFT8S2CZ0FWA////4FP8S1AS80sAEBAEABAQAKjIc0tkZXZ mL2RldgAAAgD/DwAAAADAof////9tIgAA66wEAAAAACE/AAAAwND2S8BT/EvN7jY7ABLzS+B77x6ZRgI ASALnHpD/5R7wsMNl4POQXbD0kF1wWvxLYBzzSwDQgAQAAN2AABAAAAAAEAAEjFItfqLTIH6o0iCG438 MCAAAAREAAABoZnMAzAAADA4O7u7g7u7ODgAAAMMACM4coODgDu7u4O7u7g4FAgAAIAAIAgFsDjgFCJA T/wMOJgDOJSgTzAECAIIQAEhtDjgFCPA/gEMgAC8AAAAA

0xffffff804bf32000: XgAAAGIAAABoAAAAAAAAAAAAAAAAAAAAACAgIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAwgIAaH5oLLgAKgAoRAAAAABIDABAAAIAAFn0AAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAHh8JByAAAIAAAAAAAAAiAS9kZXYvZGlzazIAAAjwDkyA////AAAABAABAAAAAEA AAwAAAAAQAAAAEA8AfiIAAN1XAQDMWAEAAAAAIf////9AW/xLBwAAAADR9ktAJvNLABAAAAAAAgD/DwA AAAAAIf/////AzNtLAgAAAAAAABDu4L7gCw7AzAAAAA4gBKAAgAcgAP8DDiVgAgQCAIIQAIADAAAA

Backtrace (CPU 0), Frame : Return Address

0xffffff82bb614c70 : 0xffffff801e72bda1

0xffffff82bb614cf0 : 0xffffff801e817cc2

0xffffff82bb614eb0 : 0xffffff801e834b73

0xffffff82bb614ed0 : 0xffffff801eb57f86

0xffffff8301193d20 : 0xffffff801e93ebcb

0xffffff8301193dd0 : 0xffffff801eb554a7

0xffffff8301193eb0 : 0xffffff801e9587fb

0xffffff8301193ed0 : 0xffffff801e942e84

0xffffff8301193f40 : 0xffffff801e94d087

0xffffff8301193f50 : 0xffffff801ec4bc56

0xffffff8301193fb0 : 0xffffff801e835376

 

BSD process name corresponding to current thread: launchd

 

Mac OS version:

14E46

 

Kernel version:

Darwin Kernel Version 14.4.0: Thu May 28 11:35:04 PDT 2015; root:xnu-2782.30.5~1/RELEASE_X86_64

Kernel UUID: E3C26B2F-8B97-3F1D-B193-690F7E34F830

Kernel slide: 0x000000001e400000

Kernel text base: 0xffffff801e600000

__HIB  text base: 0xffffff801e500000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

 

System uptime in nanoseconds: 8830099574606

last loaded kext at 11614644008: com.apple.driver.AppleBluetoothHIDKeyboard    176.2 (addr 0xffffff7fa0f52000, size 16384)

last unloaded kext at 103625262427: com.apple.iokit.IOAHCIPassThrough    1.0.3 (addr 0xffffff7f9ffaf000, size 36864)

loaded kexts:

com.apple.driver.AudioAUUC    1.70

com.apple.driver.AppleBluetoothMultitouch    85.3

com.apple.driver.AppleHWSensor    1.9.5d0

com.apple.driver.AGPM    110.19.6

com.apple.driver.ApplePlatformEnabler    2.2.0d4

com.apple.driver.X86PlatformShim    1.0.0

com.apple.filesystems.autofs    3.0

com.apple.iokit.IOBluetoothSerialManager    4.3.5f8

com.apple.driver.AppleMikeyHIDDriver    124

com.apple.driver.AppleOSXWatchdog    1

com.apple.driver.AppleMikeyDriver    272.18.1

com.apple.driver.AppleHDA    272.18.1

com.apple.driver.AppleUpstreamUserClient    3.6.1

com.apple.iokit.IOUserEthernet    1.0.1

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.GeForce    10.0.4

com.apple.driver.AppleHWAccess    1

com.apple.driver.AppleHV    1

com.apple.driver.AppleBacklight    170.7.4

com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0

com.apple.driver.AppleLPC    1.7.3

com.apple.driver.AppleMCCSControl    1.2.12

com.apple.driver.AppleSMCLMU    2.0.7d0

com.apple.driver.AppleThunderboltIP    2.0.2

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.3.5f8

com.apple.driver.AppleIntelHD5000Graphics    10.0.6

com.apple.driver.AppleIntelFramebufferAzul    10.0.6

com.apple.driver.AppleUSBHub    705.4.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0

com.apple.BootCache    36

com.apple.driver.XsanFilter    404

com.apple.iokit.IOAHCIBlockStorage    2.7.1

com.apple.driver.AppleSDXC    1.6.5

com.apple.iokit.AppleBCM5701Ethernet    10.1.3

com.apple.driver.AirPort.Brcm4360    930.37.3

com.apple.driver.AppleAHCIPort    3.1.2

com.apple.driver.AppleUSBXHCI    710.4.11

com.apple.driver.AppleACPIButtons    3.1

com.apple.driver.AppleRTC    2.0

com.apple.driver.AppleHPET    1.8

com.apple.driver.AppleSMBIOS    2.1

com.apple.driver.AppleACPIEC    3.1

com.apple.driver.AppleAPIC    1.7

com.apple.nke.applicationfirewall    161

com.apple.security.quarantine    3

com.apple.security.TMSafetyNet    8

com.apple.driver.AppleBluetoothHIDKeyboard    176.2

com.apple.driver.AppleHIDKeyboard    176.2

com.apple.driver.IOBluetoothHIDDriver    4.3.5f8

com.apple.driver.AppleMultitouchDriver    264.6

com.apple.kext.triggers    1.0

com.apple.iokit.IOSerialFamily    11

com.apple.driver.DspFuncLib    272.18.1

com.apple.kext.OSvKernDSPLib    1.15

com.apple.nvidia.driver.NVDAGK100Hal    10.0.4

com.apple.nvidia.driver.NVDAResman    10.0.4

com.apple.driver.AppleBacklightExpert    1.1.0

com.apple.driver.X86PlatformPlugin    1.0.0

com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0

com.apple.driver.AppleHDAController    272.18.1

com.apple.iokit.IOHDAFamily    272.18.1

com.apple.iokit.IOAudioFamily    203.3

com.apple.vecLib.kext    1.2.0

com.apple.driver.IOPlatformPluginFamily    5.9.1d7

com.apple.driver.AppleSMBusPCI    1.0.12d1

com.apple.driver.AppleSMBusController    1.0.13d1

com.apple.iokit.IOUSBUserClient    705.4.0

com.apple.driver.AppleSMC    3.1.9

com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.3.5f8

com.apple.iokit.IOBluetoothFamily    4.3.5f8

com.apple.iokit.IOSurface    97.4

com.apple.iokit.IONDRVSupport    2.4.1

com.apple.AppleGraphicsDeviceControl    3.10.24

com.apple.iokit.IOAcceleratorFamily2    156.16

com.apple.iokit.IOGraphicsFamily    2.4.1

com.apple.driver.AppleThunderboltEDMSink    4.0.3

com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.5

com.apple.driver.AppleUSBMergeNub    705.4.0

com.apple.driver.AppleUSBComposite    705.4.9

com.apple.driver.CoreStorage    471.30.1

com.apple.driver.AppleThunderboltDPOutAdapter    4.0.6

com.apple.driver.AppleThunderboltDPInAdapter    4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter    2.0.2

com.apple.driver.AppleThunderboltNHI    3.1.7

com.apple.iokit.IOThunderboltFamily    4.2.2

com.apple.iokit.IOEthernetAVBController    1.0.3b3

com.apple.iokit.IO80211Family    730.60

com.apple.driver.mDNSOffloadUserClient    1.0.1b8

com.apple.iokit.IONetworkingFamily    3.2

com.apple.iokit.IOAHCIFamily    2.7.5

com.apple.iokit.IOUSBFamily    720.4.4

com.apple.driver.AppleEFINVRAM    2.0

com.apple.driver.AppleEFIRuntime    2.0

com.apple.iokit.IOHIDFamily    2.0.0

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    300.0

com.apple.kext.AppleMatch    1.0.0d1

com.apple.driver.AppleKeyStore    2

com.apple.driver.AppleMobileFileIntegrity    1.0.5

com.apple.driver.AppleCredentialManager    1.0

com.apple.driver.DiskImages    397

com.apple.iokit.IOStorageFamily    2.0

com.apple.iokit.IOReportFamily    31

com.apple.driver.AppleFDEKeyStore    28.30

com.apple.driver.AppleACPIPlatform    3.1

com.apple.iokit.IOPCIFamily    2.9

com.apple.iokit.IOACPIFamily    1.4

com.apple.kec.Libm    1

com.apple.kec.pthread    1

com.apple.kec.corecrypto    1.0

Model: iMac14,2, BootROM IM142.0118.B11, 4 processors, Intel Core i7, 3.5 GHz, 24 GB, SMC 2.15f7

Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.5f8 15969, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

USB Device: USB3.0 Hub

USB Device: USB3.0 Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB2.0 Hub

USB Device: USB2.0 Hub

Thunderbolt Bus: iMac, Apple Inc., 23.10

Posted on Aug 5, 2015 1:15 PM

Close
janinee

Q: Kernel Panic- Can anyone interpret for me? (please!)

  • All replies
  • Helpful answers

  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 Aug 5, 2015 2:38 PM in response to janinee
    Level 9 (58,956 points)
    Photos for Mac
    Aug 5, 2015 2:38 PM in response to janinee

    Your Kernal Panic does not seem to be a result of a software issue. If you upgraded the RAM yourself that is where I would start looking. Common KP causes are:

     

    • Incorrect RAM
    • Failed RAM
    • Unseated RAM

     

    If you upgraded the RAM, first try reseating it, however please note iMacs are very sensitive to quality RAM. Most experienced users on these forums only recommend OWC (www.macsales.com) or Crucial. If you did upgrade the RAM you can also remove all the upgraded RAM and install only the original Apple RAM and then retest. If the computer does not KP, then you know you need to replace the RAM with higher quality product.

  • by janinee,

    janinee janinee Aug 5, 2015 2:41 PM in response to rkaufmann87
    Level 1 (15 points)
    Aug 5, 2015 2:41 PM in response to rkaufmann87

    The RAM in the iMac is original to the computer, and installed by Apple.  I haven't added (or removed) any hardware since it was purchased. 

     

    Is there anything in that log that points to hardware vs software?  (I really should learn how to read these things!)  Thank you for your response and for having a go at this. :-)

  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 Aug 5, 2015 2:47 PM in response to janinee
    Level 9 (58,956 points)
    Photos for Mac
    Aug 5, 2015 2:47 PM in response to janinee

    janinee wrote:

     

    The RAM in the iMac is original to the computer, and installed by Apple.  I haven't added (or removed) any hardware since it was purchased.

     

    Is there anything in that log that points to hardware vs software?  (I really should learn how to read these things!)  Thank you for your response and for having a go at this. :-)

    Nothing in the KP supports it being a software issue unless it is cause by an obscure OS X bug, however that is highly unlikely. Your options are:

     

    Run Apple Diagnostics per Using Apple Diagnostics - Apple Support and see if any hardware problems show up. If none do then take the computer to an Apple Store or AASP for professional diagnosis.

     

    If you don't have an Apple Store near by and don't know of any AASPs in your area, please click https://locate.apple.com/country to begin finding one.

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Aug 5, 2015 5:09 PM in response to janinee
    Level 6 (17,283 points)
    Apple Watch
    Aug 5, 2015 5:09 PM in response to janinee

    janinee wrote:

     

    The RAM in the iMac is original to the computer, and installed by Apple.  I haven't added (or removed) any hardware since it was purchased.

     

    Is there anything in that log that points to hardware vs software?  (I really should learn how to read these things!)  Thank you for your response and for having a go at this. :-)

    It doesn't appear that the ram is factory installed as (A) 24 GB of ram is not a factory option, and (B) the installed ram is from different manufacturers. Did you buy the Mac from a reseller that may have upgraded the ram for you?

    You should remove the third party 8GB ram chips and test.

  • by janinee,

    janinee janinee Aug 5, 2015 7:12 PM in response to Mike Sombrio
    Level 1 (15 points)
    Aug 5, 2015 7:12 PM in response to Mike Sombrio

    Mike Sombrio wrote:

     

    It doesn't appear that the ram is factory installed as (A) 24 GB of ram is not a factory option, and (B) the installed ram is from different manufacturers. Did you buy the Mac from a reseller that may have upgraded the ram for you?

    You should remove the third party 8GB ram chips and test.

     

    Yep, you're right (as was rkaufmann87). It was upgraded before I received it. It was a gift, so I didn't realize.  It's supposedly decent quality memory from Crucial, but even that fails. I'll remove the extra chips and test.  I'm not finding any errors with Apple Diagnostics, but I've also read that RAM can require a longer, more rigorous testing sometimes to find errors. Will remove the suspect modules and see what happens. Thank you!

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Aug 5, 2015 7:31 PM in response to janinee
    Level 9 (58,956 points)
    Photos for Mac
    Aug 5, 2015 7:31 PM in response to janinee

    Then it is VERY simple, re-read my original post and do as instructed, it said:

     

    Your Kernal Panic does not seem to be a result of a software issue. If you upgraded the RAM yourself that is where I would start looking. Common KP causes are:

     

    • Incorrect RAM
    • Failed RAM
    • Unseated RAM

     

    If you upgraded the RAM, first try reseating it, however please note iMacs are very sensitive to quality RAM. Most experienced users on these forums only recommend OWC (www.macsales.com) or Crucial. If you did upgrade the RAM you can also remove all the upgraded RAM and install only the original Apple RAM and then retest. If the computer does not KP, then you know you need to replace the RAM with higher quality product.

  • by janinee,

    janinee janinee Aug 5, 2015 7:39 PM in response to rkaufmann87
    Level 1 (15 points)
    Aug 5, 2015 7:39 PM in response to rkaufmann87

    All of the RAM was properly seated, so that's out, as is incorrect (I ran the checker to make sure the proper modules were installed, and they were). Plus, it's been running properly for over a year.   So that leaves Failed RAM.  I've removed the two potentially offending modules and now just have to wait to see if a panic happens. They're unpredictable, so it may be a couple of days before I see another one (or don't). I'll report back once I have results. Thanks again!

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Aug 6, 2015 3:11 AM in response to janinee
    Level 6 (17,283 points)
    Apple Watch
    Aug 6, 2015 3:11 AM in response to janinee

    If it panics with the third party ram removed your next step would be to reinstall it and remove the original 8gb of Apple ram then re-test.