5 Replies Latest reply: Dec 12, 2007 2:00 PM by Richard London
Richard London Level 1 Level 1 (15 points)
Please help!
I am running OS X 10.48 at home and use XP Pro at work
Can anyone help me set up the system preferences etc so i can remote desktop the PC at work.

IN preferences i have switched on Apple remote desktop, remote login and windows sharing.
I use a netgear wireless router modem (DG834PN) and have added ports 5900 and 3389 to the services and firewall rules. The admin guy at work has opened port 5900 for me.

I have downloaded MS Remote desktop client for OSX and tried to connect to to my PC at work but it says computer busy/contact admin etc

The PC at work is set up to for remote desktop.
I have looked on the interent for a step by step guide, but can't find one, microsoft gives little or no help for using the mac version.

am i missing something?
can anyone help?

thanks

Powerbook G4   Mac OS X (10.4.8)  

Powerbook G4, Mac OS X (10.4.8)
  • Templeton Peck Level 9 Level 9 (59,870 points)
    "Can anyone help me set up the system preferences etc so i can remote desktop the PC at work."

    You need to install VNC server software on your PC. As to what that specifically entails, consult the documentation that accompanies the VNC software.

    "I have downloaded MS Remote desktop client for OSX and tried to connect to to my PC at work but it says computer busy/contact admin etc"


    MS RDC is completely different software and not related to Apple's Remote Desktop application.
  • varjak paw Level 10 Level 10 (169,830 points)
    IN preferences i have switched on Apple remote desktop, remote login and windows sharing.

    That's for connecting to your Mac. Those settings will have no affect on your ability to connect to and take control of another computer.

    As Templeton said, Microsoft's Remote Desktop Connection Client for Mac is a completely different application and uses different TCP ports from those used by Apple Remote Desktop. You'll have to try and find the port information on Microsoft's site or another web site, but from what I can find, MSRDC only uses UDP port 3389. So that has to be opened in the router at work, not port 5900.
  • Mac McAhren Level 1 Level 1 (25 points)
    MS Remote Desktop Connection for Mac can be used to connect to a XP Pro (NOT XP Home) machine, without the need for VNC Server. I have done it many times.

    On your Mac at home, navigate to YourHardDrive/Applications/Utilities and launch Network Utility.
    Click on the "Port Scan" tab and test port 5900 at the IP address you are trying to reach. Does it see an open port? Try going to the Ping tab and trying to ping the IP address with the port following it .... 192.168.0.1:5900 <- For example.
    If you are able to get a response, then at least you know the port is open and is reaching your computer (Or at least some computer at work).
    My guess is either the IT guy doesnt have the port open, or perhaps pointed to the wrong internal IP address, and not your computer.

    You dont need to worry about the ports or services on the Mac. Those wont prevent your RDC (Remote Desktop Connection) connection to the work PC.

    Are you getting an authentication box when attempting the connection? Possible your work computer is being backed up, and locking you out at that time? Have you tried various time periods? Have you checked Windows Firewall settings on the work PC? My guess is its some misconfiguration on the PC side of the connection somewhere.

    RDC ( Microsoft Remote Desktop Connection ) and ARD ( Apple Remote Desktop ) are two different things, that is correct. ARD is made by Apple, and is used to control Macs using Remote Desktop or PC's using VNC
    RDC is used by both PC's (PC version) and Mac's to connect to a PC running Terminal Services. XP Pro has 1 terminal server license with it, and therefore can be connected to using RDC
  • Richard London Level 1 Level 1 (15 points)
    Thanks for your responses.
    I found out from the tech guy at work that he doesn't allow connections from outside in, so that's one thing i guess.
    I did however try connecting from my pc at work to my mac at home using vnc, it took ages to connect and load up my desktop then, i found i couldn't do anything!
    I tried again and it wouldn't connect again...weird
    i tried connecting using remote desktop from the PC and it came up with an error message (which i now can't remember). The tech guy at work said that it had found my mac, but was something to do with the protocols it didn't like. He suggested trying to find a pc version of a mac remote desktop, which would talk to my mac.

    so i have got somewhere bbbbuuuttt, not very far.
  • Richard London Level 1 Level 1 (15 points)
    thanks