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Helpful answers
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Aug 8, 2015 10:05 AM in response to BrooklynMacby jeremy_v,Hi BrooklynMac,
Thanks for contributing to the Apple Support Communities.
It appears that the audio from the HBO NOW app on your Apple TV is much lower than audio from other apps. You did a good job of isolating this behavior to the HBO NOW app.
Be sure to restart the Apple TV by going to Settings > General > Restart. If the situation stays the same, you may want to contact HBO NOW technical support using the support link in Contact Apple TV content providers:
- Available in the United States
- Contact technical support
- Subscription required
- For billing and ordering questions, contact iTunes Store support
This advice comes from Apple TV: Troubleshooting third-party content providers:
If you have playback issues with a content provider's services
In most cases, you can isolate playback issues to your home network, your broadband connection, or a possible outage with a content provider. To see if your issue is affecting multiple services or a specific content provider, try another service. For example, play a movie trailer from the main menu.
- If the issue is affecting multiple services on your Apple TV, see how to troubleshoot playback performance.
- If the issue is affecting a single content provider on your Apple TV, restart your Apple TV by going to Settings > General > Restart. If the issue continues, you might need to contact the content provider.
Cheers.
