jvstuartjr

Q: I use an iPad and an iPhone. I am having problems opening pdf attachments from emails on the iPad but not on the iPhone.  Is there an adjustment I can make in Settings to correct the problem?

Why can I not open a pdf file attached to email on my iPhone and not my iPad?

iPad (3rd gen) Wi-Fi, iOS 8.4

Posted on Aug 6, 2015 12:16 PM

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Q: I use an iPad and an iPhone. I am having problems opening pdf attachments from emails on the iPad but not on the iPhone.  Is ... more

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  • by inevit4ble,

    inevit4ble inevit4ble Aug 7, 2015 12:53 AM in response to jvstuartjr
    Level 1 (5 points)
    Aug 7, 2015 12:53 AM in response to jvstuartjr

    This sounds like there is a problem with the iOS software, specifically the build-in Preview feature.

     

    I would sync with iTunes and make a backup, restore the iPad and put the backup back on the iPad and see if the problem persists.

     

    Alternatively, you could try another app to manage the pdf reading, such as iBooks or Acrobat Reader.

     

    Hope this helps