Q: my late 2011 mac book pro has been running really slow Helpppp :(
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Aug 7, 2015 2:37 AMby OGELTHORPE,First check if you have had kernel panics. If so log and post one per these instructions:
https://support.apple.com/en-us/HT201753
Also downoad and post an Etrecheck report:
http://www.etresoft.com/etrecheck
Ciao.
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Aug 7, 2015 6:44 AMby Linc Davis,When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
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Aug 8, 2015 12:57 AMby d3rosa,Hardware Information: (What does this mean?)
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 397 - SN = 9G14808VUD3NB
Video Information: (What does this mean?)
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: (What does this mean?)
OS X 10.10 (14A389) - Time since boot: about 2 days
Disk Information: (What does this mean?)
TOSHIBA MK5065GSXF disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (75.18 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8 ()
USB Information: (What does this mean?)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensingV2.helper.plist [Click for support]
User Launch Agents: (What does this mean?)
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: (What does this mean?)
FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 423.69 GB
Destinations:
Seagate Slim Drive [Local]
Total size: 499.76 GB
Total number of backups: 1
Oldest backup: 2015-01-21 08:05:49 +0000
Last backup: 2015-01-21 08:05:49 +0000
Size of backup disk: Too small
Backup size 499.76 GB < (Disk used 423.69 GB X 3)
Top Processes by CPU: (What does this mean?)
6% WindowServer
2% com.apple.photostream-agent
1% fontd
0% com.apple.WebKit.WebContent(4)
0% askpermissiond
Top Processes by Memory: (What does this mean?)
598 MB com.apple.WebKit.WebContent(4)
444 MB kernel_task
156 MB mdworker(12)
131 MB com.apple.WebKit.Plugin.64
102 MB iTunes
Virtual Memory Information: (What does this mean?)
73 MB Free RAM
3.93 GB Used RAM (743 MB Cached)
122 MB Swap Used
Diagnostics Information: (What does this mean?)
Aug 8, 2015, 12:44:09 PM /Library/Logs/DiagnosticReports/discoveryd_2015-08-08-124409_[redacted].crash
Aug 8, 2015, 12:35:55 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-08-08-123555_[ redacted].cpu_resource.diag [Click for details]
Aug 7, 2015, 09:36:21 PM /Library/Logs/DiagnosticReports/Microsoft Word_2015-08-07-213621_[redacted].hang
Aug 7, 2015, 09:36:17 PM /Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-08-07-213617_[redacted].hang
Aug 7, 2015, 09:36:15 PM /Library/Logs/DiagnosticReports/Microsoft Word_2015-08-07-213615_[redacted].hang
Aug 6, 2015, 07:58:06 PM /Library/Logs/DiagnosticReports/iTunes_2015-08-06-195806_[redacted].cpu_resourc e.diag [Click for details]
Aug 6, 2015, 06:12:52 PM Self test - passed
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Aug 8, 2015 2:08 AMby John Galt,- Back up your Mac if you have not done so already. That report indicates a backup has not been accomplished for quite some time, and creating a backup is an essential prerequisite for doing anything further. To learn how to use Time Machine read Mac Basics: Time Machine backs up your Mac - Apple Support.
- Update OS X. To learn how to do that read Update OS X and App Store apps on your Mac - Apple Support. That alone is unlikely to result in any performance difference, but the version installed is considerably out of date.
To learn how to determine if your Mac's performance is being limited by available memory read the Memory section of Use Activity Monitor on your Mac - Apple Support. More memory is almost always beneficial. That Mac can address as much as 16 GB.
