Text Message Code for iPhone 6

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Level 1

1 points

Text Message Code for iPhone 6

I have an iPhone 6 and an iPad Air and both have iOS 8.4. I cannot send iMessages to non--Apple products. In other words I cannot send green messages from my IPad but I can from my iPhone. The problem is that I do not get a Text Message forwarding code from my iPad to enter into my iPhone when I try to send to a mobile number on an Android phone. All I get is a box which states that the phone number is not registerd with iMessage. In other words, I cannot turn on Text Message Forwarding on my iPhone because the code is not available. I know that it should be available for my wife has exactly the same products and iOS as I do and it works on her iPad but not mine.

iPad Air, iOS 8.4

Posted on Aug 7, 2015 8:23 AM

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Answer 1

LeonUser Author

Level 1

1 points

Aug 7, 2015 9:47 AM in response to LeonUser

Other information which may assist in the troubleshooting of my problem with the Text Messaging Code:

1. My iPad Air and my iPhone 6 are colocated and on a viable WiFi network. The iPad is only WiFi capable and the IPhone 6 is WiFi and cellular capable.

2. To the best of my knowledge prior to installing iOS 8.4, my iPad Air would send iMessages to non-Apple products, i.e., Android phones.

3. After installation of iOS 8.4 my wife's iPhone 6 and iPad Air had a problem with a default setting in "Do Not Disturb" which needed to be turned off in order to receive calls from Android phones. This has the following implication to me that installing iOS 8.4 on my iPad Air made some unexpected and unwanted default settings changes on my iPad. Do Not Disturb is turned off on both my iPhone and iPad so there must be some other hidden default setting change.

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Answer 2

LeonUser Author

Level 1

1 points

Aug 8, 2015 11:19 AM in response to LeonUser

Isn't there anyone who cannot get the Text Message Fowarding code from their iPad in order to send SMS texts to non-Apple users????

I have tried repeated searchs on Google to find an answer but none combine the iPad Air with the iPhone 6 both having iOS 8.4 thus having absolutely no satisfaction.

PLEA

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Answer 3

deggie

Level 10

167,525 points

Aug 8, 2015 11:36 AM in response to LeonUser

The problem is going to be on your iPhone, something has gone awry with its setup. Log out of iCloud and then back in then do the same thing for iMessage. Then check Settings > Messages > Send and Receive and see if your phone number has a check next to it and is grayed out.

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Answer 4

LeonUser Author

Level 1

1 points

Aug 8, 2015 12:23 PM in response to deggie

To the best of my ability I took the actions that you recommended. The result is that on my iPhone the cell number is greyed out but it is NOT checked. Any thoughts?

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Answer 5

deggie

Level 10

167,525 points

Aug 8, 2015 12:24 PM in response to LeonUser

If it is not checked it is not the default on your iPhone and that is your issue.

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Answer 6

LeonUser Author

Level 1

1 points

Aug 8, 2015 12:28 PM in response to deggie

How do I make it the default? It is my cell phone number. Thank you for working with me!

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Answer 7

LeonUser Author

Level 1

1 points

Aug 8, 2015 12:46 PM in response to LeonUser

I turned off iMessage again on my iPhone and now I have my cell phone number checked and greyed out but this still did not permit me to get the Text Message Forwarding code from my iPad. Any phone number that is an Android phone number appears in red and the only option is to remove. No code provided to transfer to my iPhone. Same as my original problem.

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Answer 8

LeonUser Author

Level 1

1 points

Aug 8, 2015 1:08 PM in response to deggie

I turned off iMessage again on my iPhone and now I have my cell phone number checked and greyed out but this still did not permit me to get the Text Message Forwarding code from my iPad. Any phone number that is an Android phone number appears in red and the only option is to remove. No code provided to transfer to my iPhone. Same as my original problem.

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Answer 9

deggie

Level 10

167,525 points

Aug 8, 2015 1:33 PM in response to LeonUser

Something is wrong with the SMS provisioning on your iPhone. Contact your cell service provider.

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Answer 10

LeonUser Author

Level 1

1 points

Aug 8, 2015 1:46 PM in response to deggie

I have no idea what cell phone provisioning means but I will contact Verizon at the first opportunity. Again, thank you for responding to my problem even if there was no satisfactory solution. Have a good day!

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Answer 11

LeonUser Author

Level 1

1 points

Aug 9, 2015 8:13 AM in response to deggie

This is a final followup to our discussion yesterday. I contacted Verizon, cell phone service provider, and confirmed with them that my SMS provisioning was working correctly and without difficulty. Unfortunately, the Verizon service tech did not even know that iMessage has the capability to send SMS/MMS texts to non-Apple users, but nevertheless text messaging on my iPhone 6 was tested satisfactorily. My next step is to try technical support at a local Apple Store. It is my conclusion, after several hours of wrestling with the problem, that the fault in the system is with my iPad Air, uniquely, for I have witnessed first hand the ability to send texts to non-Apple telephones but NOT on mine. Again, thanks for your assistance and if you have any additional ideas for correction of the problem please send them on!

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