my phone was backed up under different name. how can i get my content on my new phone

My phone was backed up in a different name. Cant get the content on new phone

iPhone 5s, iOS 8.4

Posted on Aug 7, 2015 7:29 AM

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1 reply

Aug 9, 2015 7:19 AM in response to jurgenfromcases city

Hi there jurgen,

Welcome to Apple Support Communities.


If I understand correctly, there is an issue restoring your new iPhone from a backup. If you haven't already, take a look at the article linked which will walk you through the process of restoring your new device with a backup of another device.

Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support


If you see an alert message when attempting to restore the device from a previous backup, try running through the troubleshooting suggestions in this article:

Resolve iOS update and restore errors in iTunes - Apple Support


Ciao.

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my phone was backed up under different name. how can i get my content on my new phone

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