cant burn cd in itunes 12

It sounds to me as though you have not selected a Playlist. If I highlight a Playlist Folder, and then look for Burn "Create New Version", it's missing and I have the same greyed out options that you see:

Select a Playlist instead.

topherking1234 wrote:

When you say select a playlist i assume you mean click on it.

Yes.

Once you click on a Playlist, it should be highlighted in blue. In my screenshot above, the area I've ringed in orange is selected and therefore highlighted (so it's blue). Notice the icon for it - that's a Playlist Folder, not a Playlist. You cannot burn a Playlist Folder.

Here are the three different icons for Playlists:

As a side note; if this problem was due to a lack of CD burner, or software, I would expect the option to burn to be there, but when slected, I would then expect an error message to tell you that iTunes cannot find the software, or the CD drive.

Notice in the original screenshot that "Create New Version" was not greyed out,as you say yours is. So far I have not been able to reproduce exactly your scenario, but as I have said, you have to select a Playlist in order for the option to burn to be listed. If you have doen that, is there anything about the Playlist that's unusual?

1. Does it contain only music?
2. What format is the music in?
3. Does the music in the Playlist have cloud icons next to it? (If so, those songs are in the cloud, but not on your computer, so iTunes cannot burn them.)
4. Does it have videos?

I have downloaded all the songs from the icloud to my computer, made a playlist and when I right click on the playlist there is no burn option. The options that show are:

Play

Shuffle

Play Next

Add to up next

Edit Playlist

Copy to Play Order

Duplicate

Delete

I put a blank CD in and it acknowledges the CD and asks me to pick a playlist to burn but then the burn option isn't there. It isn't under the file list either. Help!

It turned out the solution was simple.

The music album must be a playlist. When you put it into a playlist, the "burn disk" option becomes active. Insert your CD and then it will copy.