Hopefromtangier
Level 1 (0 points)

Q: ID TOUCH problem unable  to complete Touch ID setup please go back and try again.

Hello everyone. I can't find an answer to a problem that alot of my friends have it too.it's about the Touch ID ,i have just buy an iPhone 5s and i can't even enjoy the Touch ID when i want to add a fingerprint i have a msg "Unable to complete Touch ID setup try Again" i tried to resolve the phone and everything but it doesn't work 6.0.3.0/ and i actually don't find any answer ,i really need a help ! IPhone5s , ios8.4

iPhone 5s, iOS 8.4, ID Touch failed

Posted on Aug 7, 2015 1:44 PM

Close
Hopefromtangier

Q: ID TOUCH problem unable  to complete Touch ID setup please go back and try again.

  • All replies
  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Aug 9, 2015 12:09 PM in response to Hopefromtangier
    Community Specialists
    Aug 9, 2015 12:09 PM in response to Hopefromtangier

    Hello Hopefromtangier,

     

    Thanks for visiting Apple Support Communities.

     

    It appears that you see an error message when enrolling in Touch ID. I know it can be frustrating to have issues with a new device.

     

    Be sure to restart your iPhone by holding down the Sleep/Wake button and sliding the slider to power off.

     

    Next, try the steps below from Use Touch ID on iPhone and iPad.

    1. Make sure you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    5. Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

     

    Best Regards.