27' imac 5k retina won't turn on. I've had it for four days and while I was playing WoW it snapped off and won't turn back on. I tried to unplug and reset. called applecare and set appointment w/genius bar. should i ask for new imac?

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Level 1

4 points

27' imac 5k retina won't turn on. I've had it for four days and while I was playing WoW it snapped off and won't turn back on. I tried to unplug and reset. called applecare and set appointment w/genius bar. should i ask for new imac?

My new mid 2015 27' 5k IMAC was delivered exactly 4 days ago. I was enjoying it a lot. The display is amazing. So, I decided to go ahead and order the USB cd/dvd super drive that I forgot to order when I ordered my IMAC. Everything was going good so, I booted up World of Warcraft and, started playing and, all of a sudden the IMAC clicked and, snapped off. Complete power failure. I tried turning it back on and, nothing. I tried to unplug and reset, to no avail. So, I called "Apple Care" and tried everything he asked me to do. Nothing! So, he scheduled me to take the IMAC in to a local store tomorrow. I guess what I'm asking is should I ask for a new computer or allow them to work on it and just accept the fact that I wasted my money on a lemon.

IMAC (RETINA 5K, 27-INCH, MID 2015), OS X Yosemite (10.10.4)

Posted on Aug 7, 2015 2:14 PM

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Answer 1

Kappy

Level 10

362,023 points

Aug 7, 2015 2:24 PM in response to mclaxton41

They will give you a new one if it cannot be repaired. But since you are still within the first 14 days since purchase, you can insist on a replacement or your money back.

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Answer 2

mclaxton41 Author

Level 1

4 points

Aug 7, 2015 2:39 PM in response to Kappy

Thanks, That's what I wanted to know. I feel so dirty like I've been taken advantage of. What I mean is it's 4 days old and they want to tear into to it and, how dare me ask for a replacement. I feel like I'm losing something. I would rather have a new replacement than have them tear into it and risk future mechanical failures. Anytime you have to open something like a computer up there's the risk of something else being damaged by some tech geek that's having a bad day.

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Answer 3

mclaxton41 Author

Level 1

4 points

Aug 8, 2015 2:06 PM in response to Kappy

Once again I wanted to say thank you! I went to my scheduled "Genius Bar" appointment at the local mall and the guy I talked to was really cool about it. He took it out of the box and tried to boot it and nothing, nada, zilch. So, he went and talked to his people and, said he could give me a new computer and that since today was Tax free day on all school supplies and cloths that they would take all the tax off my original purchase. So, I decided to upgrade from the stock 1,999.00 5k w/ 7200 hard drive. And, upgraded to The 5k with 3.5 processor, 1TB fusion drive, and, the AMD Radeon R9 M290X graphics card. For an additional 336.73 dollars of course. But, well worth it considering I was able to get them to drop the sales tax. Overall, I had a great experience at my local Apple store and was able to get what I really wanted.

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