trouble uploading photobook to Apple Store

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Level 1

6 points

trouble uploading photobook to Apple Store

I am trying to order a photo book created with iphoto. I manage to hit "buy book", then computer does the compilation of the book but stops when it comes to uploading the book to the Apple Store. iPhoto gets stuck and I can only close it by force quitting the program. I ordered a book last week and as far as I know nothing in my computer has changed. I called Apple support but they could never understand I was trying to print a family photo book, not publishing a book to sell.

Anybody can help me? Thanks a lot.

Posted on Aug 7, 2015 3:40 PM

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Answer 1

Best reply

LarryHN

Level 10

106,110 points

Aug 7, 2015 11:42 PM in response to Llama2

does the preview work correctly ? - Preview a print project in Photos, iPhoto, or Aperture to avoid issues - Apple Support

LN

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Answer 2

Llama2 Author

Level 1

6 points

Aug 9, 2015 7:42 PM in response to LarryHN

Hi. Yes, it does preview correctly. I have iPhoto 9.2.3 and that seems to be the problem but only 12 days ago I managed to upload another book. I have tried uploading the book I successfully loaded again to see if it is something linked to the new photo book but I am having trouble with that one as well.

Thanks for your reply! I hope you can help me. 🙂

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Answer 3

LarryHN

Level 10

106,110 points

Aug 9, 2015 8:48 PM in response to Llama2

there have been several reports like this in the last day or so - hopefully it will clear very soon

You can try booting into safe mode and see if you can upload in safe mode (be sure to preview again as some fonts may be disabled)

LN

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Answer 4

Llama2 Author

Level 1

6 points

Aug 9, 2015 9:50 PM in response to LarryHN

I have tried uploading it in safe mode but computer does not connect to internet, so it does not work either.

Thanks Larry

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Answer 5

Aug 24, 2015 6:18 PM in response to LarryHN

This is still a problem on August 24, 2015. What's up?

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Answer 6

Llama2 Author

Level 1

6 points

Aug 25, 2015 4:22 AM in response to Katherinefromal

I ended up calling Apple and i think they were as helpful as they could. I was with them for several hours on the phone followed up by a few emails over several days. The bottom line was they could not fix my problem. Apparently my Apple ID was not linked to iPhoto so I could not upgrade iPhoto to overcome this bug. I was very reluctant but decided to take the punt and upgrade to Yosemite and Photos.

All my iPhoto files and projects moved unaltered to Photos. No font or layout changes. Still getting used to Photos and missing a couple of things from iPhotos but I think I need to play a bit more to find all the features Photos has.

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Answer 7

Aug 25, 2015 7:08 AM in response to Llama2

What a pain! Guess I will have to bite the bullet too. Did you upgrade online or do I need a CD of the software? Thanks for your help.

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Answer 8

LarryHN

Level 10

106,110 points

Aug 25, 2015 8:50 AM in response to Katherinefromal

Apparently not the Apple servers 😉

LN

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Answer 9

Llama2 Author

Level 1

6 points

Aug 25, 2015 5:21 PM in response to Katherinefromal

I updated to Yosemite from the Apple store. Photos is part of Yosemite. I hope it works for you as well as it did for me!

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Answer 10

Nov 27, 2016 11:18 AM in response to Llama2

I am having the same problem with photos 2 and Sierra.

I upload to 65% and the programme then quits

Apple have tried to understand but are unable to help

I would be most grateful for help.

Tim ******
<Personal Information Edited by Host>

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Answer 11

Gulliver

Level 7

25,720 points

Nov 26, 2016 10:58 AM in response to Llama2

Same problem here with Photos 2.0 on Sierra: Compiles the book and then simply crashes.

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Answer 12

Lainey80

Level 1

4 points

Nov 27, 2016 7:01 PM in response to Tim Honnor

Did you get this figured out? I've been trying for days. Goes to about 50 percent and then I get the 'unexpected error' message and the entire thing shuts down. Can't seem to get an answer as to what the problem is. All my software is up to date.

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