tleelossy35

Q: Apple Music Explicit Content Issue

Hi everyone,

 

I have noticed an issue with Apple Music's explicit songs recently and I'm looking for a solution to this problem. I had seen that enabling explicit content solves the issue, only for one day though, it keeps turning back off in the restriction settings. is anyone having the same issue? let me know

iPhone 6, iOS 8.4

Posted on Aug 7, 2015 11:57 PM

Close

Q: Apple Music Explicit Content Issue

  • All replies
  • Helpful answers

  • by daekrist,

    daekrist daekrist Aug 8, 2015 7:59 PM in response to tleelossy35
    Level 1 (0 points)
    Aug 8, 2015 7:59 PM in response to tleelossy35

    Same issue here, iphone 6, ios 8.4

  • by Igorconnected,

    Igorconnected Igorconnected Aug 9, 2015 2:36 AM in response to tleelossy35
    Level 1 (0 points)
    Aug 9, 2015 2:36 AM in response to tleelossy35

    Hi tleelossy,

     

    I actually had the same issue and called Apple Care to resolve it. Actually, I only noticed that a large part of my previous itunes library had disappeared after the update to Apple Music, and when I went to the itunes store, I could see my song as purchased but was unable to download it. They informed me that the issue was due to the "Explicit Content" restriction. Here is how to solve it:

     

    1. Go to Settings > General > Restrictions and click on "Enable Restrictions"

    2. Enter a 4 digits PIN Code that you want to use to enable restrictions and confirm it

    3. You should see the list of restrictions, and all of them should be turned on (green). Scroll down to the section called: "Allowed Content" and tap on "Music, Podcasts & iTunes U".

    4. Switch "Explicit" to on

    5. Go back to Apple Music on your phone and all your music should be there

     

    It worked for me... I hope it also does for you!!! Having half of my library deleted was the most annoying thing ever!

     

    I told Apple that this feature is really not obvious to find, and they agreed. Hopefully other people will complain about it ant they will fix this in an update.

     

    Have a great day!

     

    Cheers from Switzerland

     

    Igor

  • by daekrist,

    daekrist daekrist Aug 9, 2015 2:42 AM in response to Igorconnected
    Level 1 (0 points)
    Aug 9, 2015 2:42 AM in response to Igorconnected

    Hi, Igor

     

    The issue isn't with finding this switch. It's about turning it back to 'Clean' after some time. The phone keeps turning this switch off, no matter how many times you turn it on,

  • by tillwittmer,

    tillwittmer tillwittmer Aug 9, 2015 5:10 AM in response to Igorconnected
    Level 1 (0 points)
    Aug 9, 2015 5:10 AM in response to Igorconnected

    SInce you're from Switzerland too, did you have the issue, that the switch automatically turned back to clean after a while too? It's really annoying, because I'm listening to a lot of Hip-Hop/Rap music, of which most is explicit.

    Do you maybe know about a setting on your apple account or something? Since I'm 18 I don't think it's an age restriction issue. I tried to change the Ratings to Switzerland (it somehow was set to US), but I don't think this will solve the problem. So if you have more information, it would be nice!

  • by Igorconnected,

    Igorconnected Igorconnected Aug 12, 2015 10:40 PM in response to tillwittmer
    Level 1 (0 points)
    Aug 12, 2015 10:40 PM in response to tillwittmer

    No, so far I do not have this issue, and I hope I won't. Did you try to call Apple Care to ask them about the issue? They are usually quite helpful.

  • by tillwittmer,

    tillwittmer tillwittmer Aug 15, 2015 4:52 PM in response to Igorconnected
    Level 1 (0 points)
    Aug 15, 2015 4:52 PM in response to Igorconnected

    It looks like the problem solved itself. I always changed the switch back to Explicit. Now the switch didn't automatically go back to 'clean' again for 2 days (normally it would switch back to clean after 12-16 hours). So I hope the problem doesn't return, otherwise I'll contact Apple Care.

  • by Omerta_GVA,

    Omerta_GVA Omerta_GVA Aug 19, 2015 2:41 AM in response to tillwittmer
    Level 1 (0 points)
    Aug 19, 2015 2:41 AM in response to tillwittmer

    I have the exact same issue here and I'm from Switzerland too.

     

    I still have to set the switch to Explicit at least twice maybe 3 or 4 times a day.

     

    It's really annoying.

     

    The problem solved itself for you ? You didn't do anything except switch it back to Explicit ?

  • by vitorrioss,

    vitorrioss vitorrioss Aug 26, 2015 6:22 PM in response to Omerta_GVA
    Level 1 (0 points)
    Aug 26, 2015 6:22 PM in response to Omerta_GVA

    same thing happening to me here in Brazil.. really annoying

  • by FallenFlanker,

    FallenFlanker FallenFlanker Sep 11, 2015 9:43 AM in response to tleelossy35
    Level 1 (0 points)
    Sep 11, 2015 9:43 AM in response to tleelossy35

    Same thing happening here.

  • by HarrisBunny,

    HarrisBunny HarrisBunny Sep 19, 2015 6:46 PM in response to FallenFlanker
    Level 1 (0 points)
    Sep 19, 2015 6:46 PM in response to FallenFlanker

    Samething in Singapore but why just the iPhon? My mac is ok! can Apple fix this?

  • by Orgut Cayli,

    Orgut Cayli Orgut Cayli Sep 28, 2015 11:52 AM in response to tleelossy35
    Level 1 (4 points)
    Apple Music
    Sep 28, 2015 11:52 AM in response to tleelossy35

    I have exact same problem here in Istanbul, Turkey. I talked with Apple Care. They told me engineering team aware of the issue and working on it. It's been a week. I'm still waiting for a fix :/

  • by Orgut Cayli,

    Orgut Cayli Orgut Cayli Sep 16, 2016 3:38 PM in response to tleelossy35
    Level 1 (4 points)
    Apple Music
    Sep 16, 2016 3:38 PM in response to tleelossy35

    I have exactly same problem. I talked with Apple Care maybe 20 times for hours. But they are refusing the problem. They keep saying "There is nobody except you with that issue". I think it's secretive censorship.

  • by Orgut Cayli,

    Orgut Cayli Orgut Cayli Sep 16, 2016 3:58 PM in response to Orgut Cayli
    Level 1 (4 points)
    Apple Music
    Sep 16, 2016 3:58 PM in response to Orgut Cayli

    Funny think is, Now I see I wrote a reply with same words one year ago but I totally forgot.. And issue continues