HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
Stephela
Level 1 (0 points)

Q: I rented a video in iTunes and when I tried to watch it I got the following error message.  MPAV controller error Doma in error 3

What to I do to correct the situation? I am not given the option to re download.

iPad 2, iOS 8.1.1

Posted on Aug 8, 2015 5:09 AM

by Stephela,Solvedanswer
Stephela Stephela
Level 1 (0 points)
A:

I Have updated to 8.4 and restarted the iPad as you suggested. I now have a gray play arrow, it won't even try to play. This happen after the update, not the restart. Thanks for your idea.

Posted on Aug 8, 2015 6:28 AM

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Stephela

Q: I rented a video in iTunes and when I tried to watch it I got the following error message.  MPAV controller error Doma in err ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Aug 8, 2015 6:16 AM in response to Stephela
    Level 10 (133,984 points)
    iTunes
    Aug 8, 2015 6:16 AM in response to Stephela

    If you haven't already done so then try a soft-reset and see if it plays after your iPad has restarted : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • by Stephela,Solvedanswer

    Stephela Stephela Aug 8, 2015 6:28 AM in response to King_Penguin
    Level 1 (0 points)
    Aug 8, 2015 6:28 AM in response to King_Penguin

    I Have updated to 8.4 and restarted the iPad as you suggested. I now have a gray play arrow, it won't even try to play. This happen after the update, not the restart. Thanks for your idea.

  • by King_Penguin,

    King_Penguin King_Penguin Aug 8, 2015 6:46 AM in response to Stephela
    Level 10 (133,984 points)
    iTunes
    Aug 8, 2015 6:46 AM in response to Stephela

    As you've marked your reply as having solved your problem I assume that you no longer have a problem, or was that a mistake ?

     

    If you are still having problems playing it, and you've also tried closing the Videos app via the iPad's taskbar and tried searching for it via the iPad's spotlight search screen and seeing if that lets you play it, then try contacting iTunes Support and see if they will grant you a redownload : http://reportaproblem.apple.com/

  • by Stephela,

    Stephela Stephela Aug 8, 2015 7:09 AM in response to King_Penguin
    Level 1 (0 points)
    Aug 8, 2015 7:09 AM in response to King_Penguin

    NO my problem wasn't solved. I must have hit something in error. I did contact apple support . Thanks.