Ian Mcgregor2

Q: itunes wont open on my mac mini

itunes wont open on my mac mini,latest version of iTunes and  OS 10.10.3. Have tried re-installing but to no avail.Anyone have any ideas why?

Posted on Aug 8, 2015 8:32 AM

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Q: itunes wont open on my mac mini

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  • by Linc Davis,

    Linc Davis Linc Davis Aug 8, 2015 9:20 AM in response to Ian Mcgregor2
    Level 10 (208,037 points)
    Applications
    Aug 8, 2015 9:20 AM in response to Ian Mcgregor2

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by Limnos,

    Limnos Limnos Aug 8, 2015 10:25 AM in response to Ian Mcgregor2
    Level 9 (54,635 points)
    Mac OS X
    Aug 8, 2015 10:25 AM in response to Ian Mcgregor2

    Hold down the option/alt key while starting iTunes and create a new (test) library. Does iTunes start now?  If it does then it is likely your library file is corrupt and will have to be rebuilt.

     

    ASC user turingtest2 help document: Empty/corrupt iTunes library after upgrade/crash - https://discussions.apple.com/docs/DOC-6561

     

    If you don't see your content after updating iTunes  - https://support.apple.com/kb/HT203225