Q: My Apple TV won't connect to the cloud. I agree on the terms and conditions and it brings me back to the terms and conditions.
-
Aug 10, 2015 7:15 AMby Brett L,Good day PJV1,
If you are having an issue with your Apple TV not allowing you to set up an iCloud connection, the first thing I would try would be to restart the Apple TV. See this article - How to restart your Apple TV.
If the issue is still unresolved you may need to restore your Apple TV. Use the steps in this article - Restore your Apple TV (2nd and 3rd generation).
Thanks for using Apple Support Communities.
Safe computing.
-
Aug 10, 2015 7:22 AMby Dichoe86,Hi PJV1,
You might wanna check if all the required ports that Apple TV uses is open in you router.
TCP and UDP ports and protocols used by Apple TV - Apple Support
/Simon
-
Aug 10, 2015 3:25 PMby iW00,If you have an iPhone, try this workaround.
1. Setup Personal Hotspot on your iPhone: Share your Internet connection with Personal Hotspot - Apple Support
(If you don't have an iPhone, check if your phone allows to Share Internet with other devices, if yes, then look in your phone manual how to turn on this option)
2. Temporarily connect your Apple TV to Personal Hotspot connection created from your iPhone.
3. Sign in to iCloud with your Apple ID.
4. Reconnect your Apple TV to your home Wifi: Get help with Wi-Fi networks and Apple TV - Apple Support
If that setup worked, call your ISP and asked them to unlock for you ports listed in this article:
If your Apple TV stops at the date and time screen during startup - Apple Support
TCP and UDP ports and protocols used by Apple TV - Apple Support
