Apple ID not recognised ONLY on APPLE TV? :(!

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Spiros1985 Author

Level 1

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Apple ID not recognised ONLY on APPLE TV? :(!

This is driving me insane!.

I initially had my Apple TV set up at home in Australia, but have since moved for work to Doha, Qatar.

I cannot get my Apple ID to work on Apple TV?

It works on every single other device.. iphone, computer, ipod, iphone... Just not my Apple TV... and now I can't use my Apple TV because I need to sign in first to Home Sharing to use it.

It connects to the wireless network in my building etc..

What is wrong with it?

I read some other users problem solving.. and tried them. (not using the .com shortcut, instead writing it out.... tried to change stores and back again etc which I cannot do as I need a country payment card to verify).... but still cannot manage to get it to work

Pleaseeee help!.

Apple TV (3rd generation)

Posted on Aug 8, 2015 7:34 AM

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Answer 1

Aug 8, 2015 7:37 AM in response to Spiros1985

If the network is supplied by the owner of the building, it's probably using protocols that block the Apple TV connecting properly.

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Answer 2

Spiros1985 Author

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Aug 8, 2015 7:40 AM in response to Winston Churchill

Having a look on my iPad and iPhone, there seems to be another 5 Apple TV's connected onto the same network.

So if others in the apartment block have connected theirs, how come mine is failing?

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Answer 3

Aug 8, 2015 7:57 AM in response to Spiros1985

Then I don't know why.

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Answer 4

Spiros1985 Author

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Aug 15, 2015 6:19 AM in response to Winston Churchill

No one can help??? 😟

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Answer 5

Rudegar

Level 10

181,296 points

Aug 15, 2015 6:30 AM in response to Spiros1985

some routers keep their wired ethernet, 2.4Ghz wifi and 5Ghz wifi on separate networks and unless the user bridge them in the router config they live their own lives

if the one appletv is located in a place where it connects to another unbridged network then the rest it would be trying to validate an appleID without having internet or connection to the computers and the likes

try changing them to see if the issue follow the device, try the device on the network or a friend and or relative, key to troubleshooting is eliminating factors until you hare in the most basic to the core setup and if it still fail then a hardware defect would be the likely cause

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Answer 6

iW00

Level 6

8,542 points

Aug 15, 2015 11:58 AM in response to Spiros1985

Spiros1985 wrote:

Having a look on my iPad and iPhone, there seems to be another 5 Apple TV's connected onto the same network.

So if others in the apartment block have connected theirs, how come mine is failing?

Could be many reason why your Apple TV has connection issues on that network. Starting with MAC address filtering, ports blocking, etc etc.

Try with different network and you will find out if this is the issue with your network. If your iPhone and your Mobile carrier allows to use Personal Hotspot, you can try to turn ON that feature on your iPhone and then try to connect your Apple TV to it and try to sign in to iTunes Store with your Apple ID.

Share your Internet connection with Personal Hotspot - Apple Support

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