HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
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Helpful answers
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Aug 8, 2015 12:58 PM in response to Ethan232by lllaass,Your problem seems to be that Recovery mode is timing out before the firmware download is completed.
Follow the instructions in the following to first download the firmware and then place the iPod in Recovery mode and restore via iTunes. Make sure you download the current iOS version for your iPod. For a 5G it is 8.4 and make sure you download the firmware for you devices since iPhone firmware will not install on a iPod
How to Install iOS 8.1.3 Update on your iPhone, iPad and iPod touch
Use the Step 5 update using iTunes instructions but download the firmware for your device. Note that if you try to restore to an earlier iOS version you will only get errors
If the deice has iOS 7 or later you may run into the activation lock
Find My iPhone Activation Lock
In that case the previous owner to do:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
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Aug 8, 2015 6:31 PM in response to lllaassby Ethan232,So I've downloaded the correct IPSW for my device and tried using it to restore and then to update but it tells me "the firmware is not compatible" then it says Error 9006.
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Aug 9, 2015 1:33 AM in response to Ethan232by lllaass,Check your security software
Errors: 2, 4, 6, 9, 1611, 9006.
Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
If you still see the error message, check for USB connection issues.
Check your USB connections
Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, try different equipment:
- Use the USB cable that came with your device, or a different Apple USB cable.
- Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
- Try a different computer.
- Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues.

Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.

Check for outdated or modified software
Errors: 1015. You might also see the message "The required resource can't be found."These errors might appear if any of the situations below are true:
- Your version of iTunes is out of date. Get the latest version of iTunes, then try to update or restore again.
- Your device has a beta version of iOS.
- You're trying to install an earlier version of iOS (downgrading).
- Your device has unauthorized modifications to iOS, also called "jailbreaking."
Use recovery mode to restore your device to the latest version of iOS.
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Aug 10, 2015 8:21 AM in response to lllaassby Ethan232,Okay, I've finally got it to where I can sign into icloud but it wants the old owners apple ID and password. I have no way of contacting them because they moved to California and I'm on the east coast. What can I do?
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Aug 10, 2015 8:46 AM in response to Ethan232by lllaass,Without contacting them and then then to do this
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
the iPod is worthless to you except a a poor flashlight