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iphone not showing up on windows 10 itunes

Installed windows 10 yesterday. My iPhone doesn't show up in iTunes, can't sync or back up. Any suggestions?


Chuck

iPhone 4, iOS 6.1.3

Posted on Aug 8, 2015 12:17 PM

Reply
23 replies

Oct 7, 2017 5:57 PM in response to ChuckFromWV

When I did the upgrade of ios 11.0.2, using iTunes 12.7, my iPhone would not "install" and show up in iTunes, not allowing me to synch. Below is the method that I used to finally get it up and running again, after calling Apple support....... .

First I tried uninstall / reinstall several times with 12.7 to no avail.......

I cleaned out the registry several times, still the only thing I

could get to actually load and take the apple mobile device support 64 and show

up in itunes was a VERY old i-pod.....everything else would either load as an

issue with the apple mobile device USB being grayed or yellowed out, or install as a portable device in device manager... I would try to to update the driver through usbaapl64.inf .....Still nothing


You MUST uninstall ALL apple programs, PLUS Bonjour through windows program uninstall...

I used the USBDeview 207 (free download) to
delete ALL the usb connections, except keyboard and mouse, after unplugging them all. Apparently the usb connections "ghost" and hold on to anything that you've ever plugged into them. I cleaned out the registry several times (Used ccleaner, free download), So
here's how I solved it. I downloaded itunes 12.4.3, completely removed 12.7,
cleaned registry, etc., did a reboot, and installed 12.4.3........Drivers
loaded on all devices with apple mobile device support, but itunes said library
was created in a newer version, so itunes would not completely open. .Ipad
running ios 9. version caught and loaded the apple mobile drivers with no
problem. Same with iPhone running newest software download, as did ipods. I
then did the update to the itunes 12.7. I uninstalled the apple mobile device
software using uninstall...did a rcomplete shutdown (at least 1 minute to release the cache) and reboot. Unzipped the version 12.4.3, and
installed that version of apple mobile device support 64. Opened iTunes 12.7,
and ipods installed new drivers, and synched immediately. Error with the ipad
and iphone, saying incorrect software installed, BUT they did install the apple
mobile drivers.....Did another comnplete shutdown and reboot, and installed apple mobile device
support for 12.7 (from unzipped folder), opened itunes, and it installed new
drivers for all devices, and all showed up in itunes, and was able to synch
them all. Hopefully this helps someone else. Sometimes it's better to be lucky than good...

Feb 22, 2016 2:41 AM in response to ChuckFromWV

What worked for me was going to device manager and updating the driver to the 64-bit driver.


Basically the instructions at the link below, but instead of looking in "Program Files (x86)", I went to "Program Files". i.e. "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" - almost immediately the iTunes popup came up to say it had found my iPhone.


http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

Mar 25, 2016 8:42 AM in response to smithsp

This:


Had the same problem. Your Apple driver needs to be updated on Win10.

Found this on an Apple blog dealing with the same issue and it worked for me and my sister:


For Windows Vista, Windows 7, or Windows 8, Windows 10


  1. Go into Settings, Device Manager, View, Show hidden devices, Portable Devices
  2. Right-click the Apple iPhone entry an choose Update Driver
  3. Click "Browse my computer for driver software".
  4. Click "Let me pick from a list of device drivers on my computer".
  5. Click the Have Disk button. (If the Have
    Disk option is not present, choose a device category such as Mobile Phone or
    Storage Device if listed, and click next. The Have Disk button should then
    appear.)
  6. In the "Install from Disk" dialog,
    click the Browse button.
  7. Use this window to navigate to the
    following folder:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
  8. Double-click the "usbaapl" file.
    (This file will be called "usbaapl64" if you have a 64-bit version of
    Windows. If you don't see "usbaapl64" here, or if there is no Drivers
    folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device
    Support\Drivers. instead).
  9. Click OK in the "Install from Disk" dialog.
  10. Click Next and finish the driver-installation steps.
  11. To ensure you have the latest version, once again go to Device Manager, View Hidden Devices, this time go to Universal Serial Bus Controllers, Apple Mobile Device USB Controller– and then right click to update driver. Let system find it.
  12. We restarted our systems at this point, then went back into iTunes and connected our iphones. It worked!

iphone not showing up on windows 10 itunes

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