Q: iphone 5

SEe the tips on this link: https://support.apple.com/en-us/HT201407 if that was not what you meant please clarify.

Try contacting apple directly then.

It sounds like you have "Activation Lock". Here.

You are welcome. They are open 7 days a week from 4 am to 10 pm PST. If you don't want to waist until Monday. Edit: before you call Apple read what tonefox an gail from maine said. They brought up something that completely slipped my mind.

If it is giving you that message, then it is indicating that iCloud is signed onto a different ID than the one you are providing. The partial email address should give you a clue about what ID is signed on. Did you purchase the phone 2nd hand? Have you reset to Factory Settings prior to this on this device?

Cheers,

GB