CraveTV needs to be 'activated' repeatedly

Question

CraveTV needs to be 'activated' repeatedly

Every time I go to use the CraveTV App through my AppleTV it needs to be activated by giving a 7 digit code and then directing me to cravetv.ca/AppleTV. It then directs me to choose my cable provider and login using my Telus OptikTV account. It says it's succesfull and that the device says it will refresh itself automatically however this takes 2+ hours to happen. Then, once it refreshes. If I watch a show or part of a show and go back to watch the remainder, it kicks me right back to activating again. VERY FRUSTRATING. Is there anyway to just log into the app using your username and password?

AppleTV 2

Posted on Aug 8, 2015 11:16 PM

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Answer 1

L0u817

Level 1

4 points

Mar 5, 2017 9:49 AM in response to Amanda012345678

How are there no replies to this issue? I have the exact same problem and fast forward a year + later even. This is very frustrating and discouraging to pay for the app, I feel as if it owes me money for my time and efforts spent just trying to log on and watch something.

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Answer 2

vazandrew

Level 8

40,348 points

Mar 5, 2017 4:08 PM in response to L0u817

This is a user forum so you won't see a reply from anyone else here. I have not had this issue myself, but if you want to inquire it's best to contact CraveTV directly as they are responsible for maintaining the app.

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Answer 3

Gmat27

Level 1

4 points

Jun 22, 2017 9:16 AM in response to Amanda012345678

I believe tons of people are getting this. I have created a trouble ticket with CraveTV, please call in to have one created or else this will never get fixed. The phone number to crave TV is: 1-888-272-8388, and ask to have a trouble ticket created.

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