Q: Apple TV is not recognising my password

Lourdesfronlondon wrote:

 

What else can I do. I am really frustrated.

First - > Calm down.

Then, tell us if you are getting any error messages when you are trying to sign in to your account?

Check if you can sign in with the same Apple ID and password on applied.apple.com -> sometimes, Apple might require to update some informations on the account.

If Apple ID and password is ok, tell us who is your ISP? In UK there seems to be some issues with BT -> i have just purchased an apple tv and cant get past the set date and time page,please help!

If you have an iPhone, there is an workaround.

1. Setup Personal Hotspot on your iPhone: Share your Internet connection with Personal Hotspot - Apple Support

(If you don't have an iPhone, check if your phone allows to Share Internet with other devices)

2. Reset All Settings on your Apple TV: How to restart your Apple TV - Apple Support

3. Instead of connecting your Apple TV to your home WiFi, try this time to temporarily connect an Apple TV to Personal Hotspot connection created from your iPhone.

4. Finish setup of your Apple TV.

5. Reconnect your Apple TV to your home Wifi: Get help with Wi-Fi networks and Apple TV - Apple Support

If that setup worked, call your ISP and asked them to unlock for you ports listed in this article:

If your Apple TV stops at the date and time screen during startup - Apple Support

TCP and UDP ports and protocols used by Apple TV - Apple Support

Lourdesfronlondon wrote:

 

Hi,

 

i just got my Apple TV

Or you can just get in touch with Apple as with new products you have 90 days of complimentary Phone Support: https://getsupport.apple.com/GetproductgroupList.action

My Apple TV wasn't accepting password so I read this page and logged onto site and updated then both Apple TVs are working again so thanks for asking the question.