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Helpful answers
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Aug 9, 2015 7:15 AM in response to Monstarikaby Winston Churchill,Welcome to the Apple Community.
You might try a forced shutdown to begin with, hold down the top and home buttons together until the device shuts down, then restart it.
First check that your device is correctly connected to the wifi/internet (settings > wifi)
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.
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Aug 9, 2015 7:22 AM in response to Winston Churchillby Monstarika,Hello and thank you for your answer. I've already tried everything you describe, unfortunately unsuccessfully.
I am not very familiar with itunes. Does it also back up sms files and how can I verify that this back-up is being done successfully?
Thank you,
ETA. As I understand it, sync does NOT back up SMS files. The way to back them up via itunes is the "back up on this computer" option, which I've also tried unsuccessfully.
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Aug 28, 2015 4:42 PM in response to Monstarikaby Monstarika,Just a small update. Three hours on the phone with Apple didn't solve the issue. I was told to go the the apple store but fortunately the new iOS update fixed the problem without having to take it to the store.
