Allieee96
Level 1 (0 points)

Q: My Apple headphones broke, but I don't have the recipe. Can Apple still replace them?

Can my broken headphones still be replaced if I don't have the recipe?

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Posted on Aug 9, 2015 9:02 AM

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Allieee96

Q: My Apple headphones broke, but I don't have the recipe. Can Apple still replace them?

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  • by Ralph Landry1,

    Ralph Landry1 Aug 9, 2015 9:05 AM in response to Allieee96
    Level 8 (41,782 points)
    Aug 9, 2015 9:05 AM in response to Allieee96

    The headphones (earbuds) are covered by the same one year warranty as the rest of the Apple product line.  If you take them to an Apple store genius bar, and you purchased from Apple there will be a purchase indicated in the system.  Take them in and have the techs check them and see about replacement.

  • by Allieee96,

    Allieee96 Allieee96 Aug 9, 2015 9:40 AM in response to Ralph Landry1
    Level 1 (0 points)
    Aug 9, 2015 9:40 AM in response to Ralph Landry1

    Thank you, but I think it's been a little more than a year. Is there still hope for replacement?

  • by Ralph Landry1,

    Ralph Landry1 Aug 9, 2015 12:47 PM in response to Allieee96
    Level 8 (41,782 points)
    Aug 9, 2015 12:47 PM in response to Allieee96

    Allieee96 wrote:

     

    Thank you, but I think it's been a little more than a year. Is there still hope for replacement?

    The only way to find out if the staff will bend is to take the headphones in and see what they say.  We are all fellow users on ASC and not Apple employees so have no say in what the store people do.