Unexpected Shutdowns

I'm running Yosemite on my MacBook Pro Retina 15" 2014.


Started having kernel panics and thus unexpected shutdowns. Reset SMC, PRAM, reinstalled OS X from backup, etc. Took my computer into Apple, they said the hardware was good, and they wiped the computer and told me to restore from my Time Machine backup and leave the Documents and Settings option unchecked, which makes sense because they think something was wrong with my preferences.


Yet again, I'm having kernel panics/issues. Thought it might be related to Symantec, so I uninstalled that using the uninstall tool which hunts down all related files. Still occurs. Here's the system log: Shutdown occurs at 9:56:33


I'd appreciate any help greatly. Thanks.


Aug 9 09:55:22 Andrews-MacBook-Pro.local cloudphotosd[403]: Determine service transition end: 3, currentState: 3, shouldEnableService: 1

Aug 9 09:55:22 Andrews-MacBook-Pro kernel[0]: Sandbox: storedownloadd(430) deny file-write-unlink /Users/andrewmin8/Library/Application Support/AppStore/manifest.plist

Aug 9 09:55:22 --- last message repeated 1 time ---

Aug 9 09:55:22 Andrews-MacBook-Pro.local storedownloadd[430]: DownloadManifest: Error moving legacy manifest - Error Domain=NSCocoaErrorDomain Code=513 "“manifest.plist” couldn’t be moved because you don’t have permission to access “com.apple.appstore”." UserInfo=0x7fc233f01240 {NSSourceFilePathErrorKey=/Users/andrewmin8/Library/Application Support/AppStore/manifest.plist, NSUserStringVariant=(

Move

), NSDestinationFilePath=/var/folders/dh/p3qb9jhd307fp454y7pzx4_c0000gp/C/com.appl e.appstore/manifest.plist, NSFilePath=/Users/andrewmin8/Library/Application Support/AppStore/manifest.plist, NSUnderlyingError=0x7fc233f00cd0 "The operation couldn’t be completed. Operation not permitted"}

Aug 9 09:55:22 Andrews-MacBook-Pro kernel[0]: Sandbox: storedownloadd(430) deny file-write-unlink /Users/andrewmin8/Library/Application Support/AppStore

Aug 9 09:55:22 Andrews-MacBook-Pro.local photolibraryd[420]: Failed to open library Photos Library.photoslibrary Error: Error Domain=com.apple.lithium Code=325 "LiErrorLibraryRestoredFromTimeMachine" UserInfo=0x7fcee1b1c770 {NSURL=file:///Users/andrewmin8/Pictures/Photos%20Library.photoslibrary/, NSLocalizedDescription=LiErrorLibraryRestoredFromTimeMachine}

Aug 9 09:55:22 Andrews-MacBook-Pro kernel[0]: Sandbox: storedownloadd(430) deny file-write-unlink /Users/andrewmin8/Library/Application Support/AppStore

Aug 9 09:55:22 Andrews-MacBook-Pro kernel[0]: Sandbox: storedownloadd(430) deny file-read-data /Users/andrewmin8/Library/Application Support/AppStore

Aug 9 09:55:22 Andrews-MacBook-Pro.local cloudphotosd[403]: Media stream daemon starting...

Aug 9 09:55:22 Andrews-MacBook-Pro.local storedownloadd[430]: DownloadManifest: Error removing legacy download location - Error Domain=NSCocoaErrorDomain Code=513 "“AppStore” couldn’t be removed because you don’t have permission to access it." UserInfo=0x7fc235904740 {NSFilePath=/Users/andrewmin8/Library/Application Support/AppStore, NSUserStringVariant=(

Remove

), NSUnderlyingError=0x7fc23590e5c0 "The operation couldn’t be completed. Operation not permitted"}

Aug 9 09:55:22 Andrews-MacBook-Pro.local storeassetd[428]: multibyte ASN1 identifiers are not supported.

Aug 9 09:55:23 --- last message repeated 1 time ---

Aug 9 09:55:23 Andrews-MacBook-Pro.local AppleIDAuthAgent[381]: AppleIdAuth URL: https://identity.apple.com/dsservices/dsxmlrpc

Aug 9 09:55:23 Andrews-MacBook-Pro.local cloudphotosd[403]: Determine service transition start: service=com.apple.photo.icloud.cloudphoto personId=564483194 lastKnownPersonId=(null) targetState=0

Aug 9 09:55:23 Andrews-MacBook-Pro.local cloudphotosd[403]: Determine service transition end: 2, currentState: 3, shouldEnableService: 0

Aug 9 09:55:23 Andrews-MacBook-Pro.local cloudphotosd[403]: <MSASStateMachine: 0x7fdf3b0172a0>: Successfully checked for changes updates.

Aug 9 09:55:23 Andrews-MacBook-Pro.local bird[277]: Property list invalid for format: 100 (property lists cannot contain objects of type 'CFNull')

Aug 9 09:55:23 --- last message repeated 2 times ---

Aug 9 09:55:23 Andrews-MacBook-Pro.local thermald[45]: invalid attribute or value, default to yes

Aug 9 09:55:24 --- last message repeated 5 times ---

Aug 9 09:55:24 Andrews-MacBook-Pro.local bird[277]: Property list invalid for format: 100 (property lists cannot contain objects of type 'CFNull')

Aug 9 09:55:24 --- last message repeated 1 time ---

Aug 9 09:55:24 Andrews-MacBook-Pro.local storeaccountd[301]: ADI: {

"Cache-Control" = "no-transform, max-age=5542";

Connection = "keep-alive";

"Content-Encoding" = gzip;

"Content-Length" = 21563;

"Content-Type" = "text/xml; charset=UTF-8";

Date = "Sun, 09 Aug 2015 16:55:24 GMT";

"Last-Modified" = "Sun, 09 Aug 2015 12:46:21 GMT";

Server = "ATS/4.1.0";

"Strict-Transport-Security" = "max-age=31536000";

Vary = "Accept-Encoding, X-Apple-Store-Front, Cookie, User-Agent";

"X-Apple-ATS-Cache-Key" = "/init.itunes.apple.com/80/WebObjects/MZInit.woa/wa/initiateSession/MacAppStore /2.0%20/143441-1/13/https/itspod=44?ix=5";

"X-Apple-Partner" = "origin.0";

"apple-timing-app" = "43 ms";

"x-apple-aka-ttl" = "Generated Sun Aug 09 05:46:21 PDT 2015, Expires Sun Aug 09 11:26:21 PDT 2015, TTL 20400s";

"x-apple-application-instance" = 33408;

"x-apple-application-site" = ST11;

"x-apple-jingle-correlation-key" = GM7S7ZM2DY56KMNC5OTEGRK4CY;

"x-apple-max-age" = 14400;

"x-apple-orig-url" = "https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/initiateSession?ix=5&user AgentCacheKey=MacAppStore%2f2.0%20";

"x-apple-request-store-front" = "143441-1,13";

"x-apple-translated-wo-url" = "/WebObjects/MZInit.woa/wa/initiateSession?ix=5&userAgentCacheKey=MacAppStore%2 f2.0%20";

"x-webobjects-loadaverage" = 0;

}

Aug 9 09:55:24 Andrews-MacBook-Pro.local bird[277]: Property list invalid for format: 100 (property lists cannot contain objects of type 'CFNull')

Aug 9 09:55:24 Andrews-MacBook-Pro.local storeaccountd[301]: ADI: {

"Access-Control-Allow-Origin" = "*";

"Cache-Control" = "private, max-age=60";

Connection = "keep-alive";

"Content-Length" = 2;

"Content-Type" = "application/json; charset=UTF-8";

Date = "Sun, 09 Aug 2015 16:55:24 GMT";

Expires = "Sun, 09 Aug 2015 16:56:24 GMT";

"Strict-Transport-Security" = "max-age=31536000";

Vary = "X-Apple-Store-Front,X-Dsid,Cookie";

"access-control-allow-credentials" = true;

"apple-timing-app" = "1 ms";

"x-apple-application-instance" = 10234;

"x-apple-application-site" = NWK;

"x-apple-jingle-correlation-key" = O77NXUGQQIUUXE2C2I7MRC7GHE;

"x-webobjects-loadaverage" = 1;

}

Aug 9 09:55:24 Andrews-MacBook-Pro.local bird[277]: Property list invalid for format: 100 (property lists cannot contain objects of type 'CFNull')

Aug 9 09:55:25 --- last message repeated 3 times ---

Aug 9 09:55:25 Andrews-MacBook-Pro.local storedownloadd[430]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fc235901750> connection from pid 428 with interface <DownloadServiceInterface: 0x7fc235906cb0> (PID 428)

Aug 9 09:55:25 Andrews-MacBook-Pro.local storeassetd[428]: AssetServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fd2a9d14e70> connection from pid 430 with interface <AssetServiceInterface: 0x7fd2a9c02d60> (PID 430)

Aug 9 09:55:25 Andrews-MacBook-Pro.local bird[277]: Property list invalid for format: 100 (property lists cannot contain objects of type 'CFNull')

Aug 9 09:55:27 --- last message repeated 6 times ---

Aug 9 09:55:27 Andrews-MacBook-Pro com.apple.xpc.launchd[1] (com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37 a23d420d[373]): Service exited with abnormal code: 111

Aug 9 09:55:27 Andrews-MacBook-Pro.local bird[277]: Property list invalid for format: 100 (property lists cannot contain objects of type 'CFNull')

Aug 9 09:55:29 Andrews-MacBook-Pro kernel[0]: bird[277] Unable to quarantine: 93

Aug 9 09:55:29 Andrews-MacBook-Pro.local thermald[45]: invalid attribute or value, default to yes

Aug 9 09:55:29 Andrews-MacBook-Pro kernel[0]: bird[277] Unable to quarantine: 93

Aug 9 09:55:32 --- last message repeated 4 times ---

Aug 9 09:55:32 Andrews-MacBook-Pro.local thermald[45]: invalid attribute or value, default to yes

Aug 9 09:55:32 Andrews-MacBook-Pro.local bird[277]: Property list invalid for format: 100 (property lists cannot contain objects of type 'CFNull')

Aug 9 09:55:34 --- last message repeated 1 time ---

Aug 9 09:55:34 Andrews-MacBook-Pro.local thermald[45]: invalid attribute or value, default to yes

Aug 9 09:55:34 Andrews-MacBook-Pro.local nsurlsessiond[281]: Being asked if container with identifier com.apple.clouddocs.TG5AH5PVV3.com.alwaysonpc.anonymousbrowseriPhone is foreground before getting callback from BRContainersMonitor!

Aug 9 09:55:34 --- last message repeated 1 time ---

Aug 9 09:55:34 Andrews-MacBook-Pro.local thermald[45]: invalid attribute or value, default to yes

Aug 9 09:55:34 --- last message repeated 1 time ---

Aug 9 09:55:34 Andrews-MacBook-Pro bird[277]: notify name "CKStatusReport" has been registered 60 times - this may be a leak

Aug 9 09:55:34 Andrews-MacBook-Pro.local nsurlsessiond[281]: Being asked if container with identifier com.apple.clouddocs.iCloud.com.iwilab.KakaoTalk is foreground before getting callback from BRContainersMonitor!

Aug 9 09:55:34 --- last message repeated 1 time ---

Aug 9 09:55:34 Andrews-MacBook-Pro.local thermald[45]: invalid attribute or value, default to yes

Aug 9 09:55:34 Andrews-MacBook-Pro.local nsurlsessiond[281]: Being asked if container with identifier com.apple.clouddocs.iCloud.com.google.container is foreground before getting callback from BRContainersMonitor!

Aug 9 09:55:34 Andrews-MacBook-Pro.local bird[277]: Property list invalid for format: 100 (property lists cannot contain objects of type 'CFNull')

Aug 9 09:55:34 Andrews-MacBook-Pro.local nsurlsessiond[281]: Being asked if container with identifier com.apple.clouddocs.iCloud.com.google.container is foreground before getting callback from BRContainersMonitor!

Aug 9 09:55:34 Andrews-MacBook-Pro.local thermald[45]: invalid attribute or value, default to yes

Aug 9 09:55:34 Andrews-MacBook-Pro.local nsurlsessiond[281]: Being asked if container with identifier com.apple.clouddocs.iCloud.com.apple.itunesu is foreground before getting callback from BRContainersMonitor!

Aug 9 09:55:34 --- last message repeated 1 time ---

Aug 9 09:55:34 Andrews-MacBook-Pro.local nsurlsessiond[281]: Being asked if container with identifier com.apple.clouddocs.iCloud.com.waze.iphone is foreground before getting callback from BRContainersMonitor!

Aug 9 09:55:34 --- last message repeated 1 time ---

Aug 9 09:55:34 Andrews-MacBook-Pro.local bird[277]: Property list invalid for format: 100 (property lists cannot contain objects of type 'CFNull')

Aug 9 09:55:35 Andrews-MacBook-Pro.local thermald[45]: invalid attribute or value, default to yes

Aug 9 09:55:35 --- last message repeated 12 times ---

Aug 9 09:55:35 Andrews-MacBook-Pro.local bird[277]: Property list invalid for format: 100 (property lists cannot contain objects of type 'CFNull')

Aug 9 09:55:38 --- last message repeated 1 time ---

Aug 9 09:55:38 Andrews-MacBook-Pro kernel[0]: bird[277] Unable to quarantine: 93

Aug 9 09:55:39 --- last message repeated 1 time ---

Aug 9 09:55:39 Andrews-MacBook-Pro.local cloudd[329]: Stream 0x7fe01b7d55c0 is sending an event before being opened

Aug 9 09:55:39 Andrews-MacBook-Pro kernel[0]: bird[277] Unable to quarantine: 93

Aug 9 09:55:42 --- last message repeated 3 times ---

Aug 9 09:55:42 Andrews-MacBook-Pro.local GoogleSoftwareUpdateDaemon[408]: -[KeystoneDaemon main] GoogleSoftwareUpdateDaemon inactive, shutdown.

Aug 9 09:55:43 Andrews-MacBook-Pro kernel[0]: bird[277] Unable to quarantine: 93

Aug 9 09:55:52 Andrews-MacBook-Pro.local mdworker[433]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)" UserInfo=0x7fb2d8488cf0 {SecCSArchitecture=ppc}

Aug 9 09:55:52 Andrews-MacBook-Pro.local mdworker[434]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)" UserInfo=0x7fe510ccb550 {SecCSArchitecture=ppc}

Aug 9 09:55:59 Andrews-MacBook-Pro.local nsurlstoraged[289]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/andrewmin8/Library/Caches/com.apple.Safari/Cache.db

Aug 9 09:56:02 Andrews-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.imdmessageservices.IMDMessageServicesAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.

Aug 9 09:56:02 Andrews-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.

Aug 9 09:56:03 Andrews-MacBook-Pro.local com.apple.SecurityServer[75]: Killing auth hosts

Aug 9 09:56:03 Andrews-MacBook-Pro.local com.apple.SecurityServer[75]: Session 100014 destroyed

Aug 9 09:56:33 localhost bootlog[0]: BOOT_TIME 1439139393 0

MacBook Pro (Retina, 15-inch, Mid 2014), Mac OS X (10.0.x)

Posted on Aug 9, 2015 10:16 AM

Reply
31 replies

Aug 11, 2015 9:01 AM in response to Linc Davis

Just tried it. It was working fine till this morning. This is what the system log spit out just before it shut down:


Aug 11 08:56:43 AMINo-acids-MacBook-Pro.local sharingd[273]: 08:56:43.833 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

Aug 11 08:56:43 AMINo-acids-MacBook-Pro.local nsurlstoraged[291]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/andrewmin8/Library/Caches/com.apple.Safari/Cache.db

Aug 11 08:56:45 AMINo-acids-MacBook-Pro.local networkd[149]: -[NETClientConnection scrubParametersForEntitlements:] client com.apple.WebKi.819 setting source application without entitlement

Aug 11 08:56:46 --- last message repeated 5 times ---

Aug 11 08:56:46 AMINo-acids-MacBook-Pro.local nsurlstoraged[291]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/andrewmin8/Library/Caches/com.apple.Safari/Cache.db

Aug 11 08:56:46 AMINo-acids-MacBook-Pro.local wirelessproxd[67]: Failed to start advertising (Unknown error.) for identityservicesd

Aug 11 08:56:46 AMINo-acids-MacBook-Pro.local sharingd[273]: 08:56:46.264 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

Aug 11 08:56:49 AMINo-acids-MacBook-Pro.local nsurlstoraged[291]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/andrewmin8/Library/Caches/com.apple.Safari/Cache.db

Aug 11 08:56:55 --- last message repeated 6 times ---

Aug 11 08:56:55 AMINo-acids-MacBook-Pro.local wirelessproxd[67]: Failed to start advertising (Unknown error.) for identityservicesd

Aug 11 08:56:55 AMINo-acids-MacBook-Pro.local sharingd[273]: 08:56:55.262 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

Aug 11 08:57:04 AMINo-acids-MacBook-Pro.local wirelessproxd[67]: Failed to start advertising (Unknown error.) for identityservicesd

Aug 11 08:57:04 AMINo-acids-MacBook-Pro.local sharingd[273]: 08:57:04.599 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

Aug 11 08:57:13 AMINo-acids-MacBook-Pro.local wirelessproxd[67]: Failed to start advertising (Unknown error.) for identityservicesd

Aug 11 08:57:13 AMINo-acids-MacBook-Pro.local sharingd[273]: 08:57:13.576 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

Aug 11 08:57:22 AMINo-acids-MacBook-Pro.local wirelessproxd[67]: Failed to start advertising (Unknown error.) for identityservicesd

Aug 11 08:57:22 AMINo-acids-MacBook-Pro.local sharingd[273]: 08:57:22.527 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

Aug 11 08:57:56 localhost bootlog[0]: BOOT_TIME 1439308676 0

Aug 11, 2015 9:04 AM in response to hoopaholic

And again just now.


Aug 11 08:59:09 AMINo-acids-MacBook-Pro.local nsurlstoraged[189]: realpath() returned NULL for /var/db/locationd/Library/Caches/com.apple.locationd

Aug 11 08:59:09 --- last message repeated 1 time ---

Aug 11 08:59:09 AMINo-acids-MacBook-Pro.local nsurlstoraged[189]: ERROR: unable to determine file-system usage for FS-backed cache at /var/db/locationd/Library/Caches/com.apple.locationd/fsCachedData. Errno=13

Aug 11 08:59:09 AMINo-acids-MacBook-Pro.local com.apple.SecurityServer[72]: Session 100018 created

Aug 11 08:59:10 AMINo-acids-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.

Aug 11 08:59:13 AMINo-acids-MacBook-Pro.local nsurlstoraged[271]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/andrewmin8/Library/Caches/com.apple.Safari/Cache.db

Aug 11 08:59:36 --- last message repeated 79 times ---

Aug 11 08:59:36 AMINo-acids-MacBook-Pro.local lsuseractivityd[313]: -[LSUserActivityClientProcess doUpdateUserActivityInfo:makeCurrent:completionHandler:], refusing to register user activity from client, and returning error Error Domain=LSContinuityErrorDomain Code=-108 "The operation couldn’t be completed. (LSContinuityErrorDomain error -108.)" for item <__NSConcreteUUID 0x7fd4a251eee0> 77FE963D-6E48-41D0-9751-0F568FED849D NSUserActivityTypeBrowsingWeb (LSUserActivityClientProcess.m #1148)

Aug 11 08:59:37 AMINo-acids-MacBook-Pro.local nsurlstoraged[271]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/andrewmin8/Library/Caches/com.apple.Safari/Cache.db

Aug 11 08:59:59 --- last message repeated 23 times ---

Aug 11 08:59:59 AMINo-acids-MacBook-Pro.local lsuseractivityd[313]: -[LSUserActivityClientProcess doUpdateUserActivityInfo:makeCurrent:completionHandler:], refusing to register user activity from client, and returning error Error Domain=LSContinuityErrorDomain Code=-108 "The operation couldn’t be completed. (LSContinuityErrorDomain error -108.)" for item <__NSConcreteUUID 0x7fd4a4106870> 62DE3B6A-A336-4A2B-AE17-C92972C73EF8 NSUserActivityTypeBrowsingWeb (LSUserActivityClientProcess.m #1148)

Aug 11 09:00:53 AMINo-acids-MacBook-Pro.local nsurlstoraged[271]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/andrewmin8/Library/Caches/com.apple.Safari/Cache.db

Aug 11 09:01:23 --- last message repeated 2 times ---

Aug 11 09:01:51 AMINo-acids-MacBook-Pro.local nsurlstoraged[271]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/andrewmin8/Library/Caches/com.apple.Safari/Cache.db

Aug 11 09:01:52 AMINo-acids-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.

Aug 11 09:01:55 --- last message repeated 1 time ---

Aug 11 09:01:55 AMINo-acids-MacBook-Pro.local nsurlstoraged[271]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/andrewmin8/Library/Caches/com.apple.Safari/Cache.db

Aug 11 09:02:25 localhost bootlog[0]: BOOT_TIME 1439308945 0

Aug 11, 2015 10:49 AM in response to Linc Davis

Yes, I inactivated FileVault. There was some apparent improvement for a bit, until I woke my computer from sleep this morning, started using it for a bit, and it crashed on me yet again. Any particular suggestions?


If anything, I guess I can start anew but I just wouldn't want to go through the hassle of reinstalling everything...


My last backup on my Time Machine is from the end of May (my computer was working fine back then). Would you suggest just restoring from that and manually copying over content? Or do you have an alternative solution?


Thanks so much, Linc Davis.

Aug 11, 2015 12:48 PM in response to hoopaholic

I searched for shutdown codes in your log dump and found a negative one. A negative shutdown code may indicate a hardware problem. Despite what you were told by Apple, I think that's what you're dealing with. The precise meaning of the codes is not publicly documented.

If you haven't already done so, you can try resetting the System Management Controller. Otherwise, you're dependent on Apple for a resolution. I have no reason to think that restoring a backup will do any good.

Aug 11, 2015 1:14 PM in response to Linc Davis

I reset the SMC and PRAM a while ago but the issues persisted. I'll try again.


Also, I gave my computer to a Genius Bar so that they'd do tests on it overnight They apparently noted that it was a software issue so they just gave it back, but I'm truly stumped at this point. Maybe I'll try doing a full disc wipe (is this advisable?) and see if the restarts still happen...


I also happen to have a white "mura spot" on my display, but luckily I have Apple Care so I'm praying that they'd take care of me.

Aug 11, 2015 2:08 PM in response to Linc Davis

I think it really may be an issue with my preference/system logs because that's what one genius said... maybe symantec screwed everything up.


But let's say I do a full factory wipe, I still have problems, and the Genius Bar can't formally detect any hardware issues using their tests. At that point, it's pretty much up to me to use my AppleCare plan as leverage to fix my computer or do something, right?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unexpected Shutdowns

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