HT204406: Get help with iTunes Match

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ffpjmeo

Level 1 (5 points)

Q: Cant get iTunes match working

After months of trying I can not get iTunes match working! Keep getting the following message

Genius results can not be updated right now.An unknown error occurred (4010)

Over and over and over for months now

iMac, Mac OS X (10.5.6)

Posted on Aug 9, 2015 4:54 PM

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Q: Cant get iTunes match working

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Helpful answers

by Jimzgoldfinch,

Jimzgoldfinch Aug 10, 2015 2:52 AM in response to ffpjmeo
Level 6 (9,105 points)

iTunes

Aug 10, 2015 2:52 AM in response to ffpjmeo

HI,
What version of OS X and iTunes are you using?

Jim
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by ffpjmeo,

ffpjmeo Aug 10, 2015 4:19 AM in response to Jimzgoldfinch
Level 1 (5 points)

Aug 10, 2015 4:19 AM in response to Jimzgoldfinch

Thank you for your reply. I am running OS X Yosemite 10.10.4 and iTunes version 12.2.1.16
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by Jimzgoldfinch,

Jimzgoldfinch Aug 10, 2015 9:02 AM in response to ffpjmeo
Level 6 (9,105 points)

iTunes

Aug 10, 2015 9:02 AM in response to ffpjmeo

Hi,
I suggest that you sign out of iTunes store and close iTunes, Reopen and sign back in to iTunes.
Go to preferences > general preferences and check iCloud Music Library.
Go to file > library > select update iCloud music library.

Jim
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by ffpjmeo,

ffpjmeo Aug 10, 2015 9:27 AM in response to Jimzgoldfinch
Level 1 (5 points)

Aug 10, 2015 9:27 AM in response to Jimzgoldfinch

I will give that a try. Thank you very much.
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by ffpjmeo,

ffpjmeo Aug 11, 2015 1:18 PM in response to Jimzgoldfinch
Level 1 (5 points)

Aug 11, 2015 1:18 PM in response to Jimzgoldfinch

Unfortunately this did not work for me. So frustrating
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