HT201253: Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

Learn about Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB
justinster44
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Q: iphone is disabled

MY toodler locked my iphone - it says to connect to itunes, but when i do itunes says "respond on your iphone" but my **** iphone doesnt prompt me to respond.  its a deadend.  This is an awful user experience, something I am coming to expect from Apple. 

I cant call apple support, cant use my iphone, and am wishing I never bought this **** phone.  Way to go apple

iPhone 4S, iOS 5.0.1

Posted on Aug 9, 2015 9:08 PM

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justinster44

Q: iphone is disabled

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  • by Allen A,

    Allen A Allen A Aug 11, 2015 12:42 PM in response to justinster44
    Community Specialists
    Aug 11, 2015 12:42 PM in response to justinster44

    Hey justinster44,

     

     

    I know how frustrating it can be to get locked out of a device, especially when it's not your own doing. Fortunately, there's a relatively simple way out of this dead end. The steps below detail how to restore access to your iPhone.

     

    1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. 
    2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
    3. When you see the option to Restore or Update, choose Restore. 

      iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
       
    4. Wait for the process to finish. Then you can set up and use your device.

    If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

     

     

    Sincerely