Spartan969
Level 1 (1 points)

Q: Windows 8.1 hangs on restart if Apple Thunderbolt to Firewire adapter connected

Hi,

I recently purchased a Dell T1700 as I need a CAD workstation with a dedicated CAD GPU, however I also do audio production. The computer has an Intel Thunderbolt card in the PCI-E slot.

The issue I have is that whenever the thunderbolt to firewire adapter is plugged in (on its own or with firewire device attached) the PC will hang on restart, but a cold startup works fine. Operation of the adapter is fine otherwise. Thus the only issue is that I cannot restart my PC if the adapter is connected without a system hang after POST and my firewire device cannot be hot-plugged. (Saffire Pro24 DSP)

 

The PC works flawlessly in all operations without the adapter connected.

 

I have had Dell send an engineer and replace the thunderbolt card -  same issue.

 

Other TB devices work fine.

 

The adapter works fine on mac.

 

I have been searching for the past week and I have not seen this issue at all on google or bing. Does anyone have any idea as to what the issue might be?

 

Cheers

 

Spartan969

Dell T1700, Windows 8

Posted on Aug 10, 2015 4:34 AM

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Spartan969

Q: Windows 8.1 hangs on restart if Apple Thunderbolt to Firewire adapter connected

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  • by Spartan969,

    Spartan969 Spartan969 Jan 22, 2016 2:03 PM in response to Spartan969
    Level 1 (1 points)
    Jan 22, 2016 2:03 PM in response to Spartan969

    After months of searching and Dell engineers trying to fix the issue, no solution can be found. It's either a fault with the Apple thunderbolt to firewire adapter or the dell (intel) thunderbolt card, both have been replaced though.

     


    Spartan