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MCheshire

Q: Login format for mail account in MS Outlook

I have just needed to reconfigure my Outlook mail client after installing WIN 10 (another story!).  I have achieved the connection using iCloud for windows etc but am faced with a server ( p02-smtp.mail.me.com )  login panel which refuses to recognise me. what is the format of the user name that it requires?  I have tried all the obvious combinations.  I can send and receive mail from my apple devices OK.

 

Thanks

iPad, iOS 7.0.4, iPad 4 32Gb

Posted on Aug 10, 2015 3:00 AM

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Q: Login format for mail account in MS Outlook

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  • by sterling r,

    sterling r sterling r Aug 11, 2015 2:30 PM in response to MCheshire
    Community Specialists
    Aug 11, 2015 2:30 PM in response to MCheshire

    Hello MCheshire,

     

    It sounds like you need iCloud settings to input into Outlook. This article should provide you with the correct, recommended settings:

     

    iCloud: Mail server settings for email clients

     

    Thank you for using Apple Support Communities.

  • by MCheshire,

    MCheshire MCheshire Aug 12, 2015 5:02 AM in response to sterling r
    Level 1 (4 points)
    iPad
    Aug 12, 2015 5:02 AM in response to sterling r

    Hi

    Thanks for the response.  The advice in the support article is what I had already tried and was the way I originally setup the account on my PC which was running Windows 8.1 and Office 2010. No problems there.

     

    I have updated to Windows 10 and Office 2010 on the same PC and the problem has arisen - refused login.

     

    I had this issue with my BTinternet mail and resolved it by repairing a system file using Microsoft's SFC /scannow routine which worked.  The Apple issue persists which suggests to me a system file either produced by Apple and iCloud is compromised or a Microsoft file which is used by iCloud is compromised.  I have re run the SFC routine which finds no issues with any of the system files.

     

    Help please.

    Mark

  • by sterling r,

    sterling r sterling r Aug 12, 2015 6:46 AM in response to MCheshire
    Community Specialists
    Aug 12, 2015 6:46 AM in response to MCheshire

    Thanks for the update. After some further research it looks like Windows 10 doesn't yet support iCloud Mail according to this article:

     

    System requirements for iCloud

    • Microsoft Windows 7, 8, or 8.1. Windows 10 currently isn't supported with iCloud for Windows. 

     

    You may still be able to access the email at www.icloud.com.

  • by MCheshire,Solvedanswer

    MCheshire MCheshire Aug 12, 2015 9:54 AM in response to sterling r
    Level 1 (4 points)
    iPad
    Aug 12, 2015 9:54 AM in response to sterling r

    Thanks for the info.  I guessed this may be the case.

     

    Any idea when the solution will be posted, presumably by Microsoft not Apple?

     

    Mark