an error occurred during activation

Question

littleki Author

Level 1

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an error occurred during activation

Forthe past whenitry to enable myiMessage account on mymacbookpro I get the following message:

"Could not sign in toiMessage. An error occurred during activation. Try Again."

How to fix this problem?

Posted on Aug 10, 2015 3:29 PM

Reply

Answer 1

Aug 11, 2015 1:19 PM in response to littleki

Hi,

Start here https://support.apple.com/en-gb/HT204408

9:19 p.m. Tuesday; August 11, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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Answer 2

littleki Author

Level 1

0 points

Aug 11, 2015 4:10 PM in response to Ralph-Johns-UK

Still not working?

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Answer 3

Aug 12, 2015 1:29 PM in response to littleki

Hi,

If this is Yosemite use the Apple Icon Menu and About this Mac and see if the Serial Number shows up (I don't need to know it - just that it is present.).

If it is an Older version use the Apple Icon Menu and select About this Mac then click twice on the line that reads the OS X version number.

This will change to the Build number (another counting system Apple uses for the OS) and then the Serial Number should show up.

If the Serial Number is missing then the App will not register with the iMessages server.

You may have have a Logic/Mother board replaced or the computer may have been refurbished and the number not put back on the new board.

You will have to visit an Apple Store if this is the case.

9:29 p.m. Wednesday; August 12, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Reply