HT203040: Get help with the camera on your iPhone, iPad, or iPod touch

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Crimson88

Q: Rear camera not working after iOS8.4 update

I have recently updated to iOS8.4 only to find that the rear facing camera is not working and neither the flash.

 

I have tried to reinstall the firmware multiple times and I have done a hard reset, heaven knows how many times.

I even reset the phone to factory and nothing seems to help.

 

I have sent an mail to apple support about a week ago and I am still waiting on a reply.

 

Does anyone have a remote idea of how to fix this as I really rely on the camera and flash for work purposes.

 

 

iPhone 5s, iOS 8.4, WORST!

Posted on Aug 11, 2015 6:37 AM

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Q: Rear camera not working after iOS8.4 update

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  • by pedro d,

    pedro d pedro d Aug 13, 2015 6:30 AM in response to Crimson88
    Community Specialists
    Aug 13, 2015 6:30 AM in response to Crimson88

    Hello there, Crimson88.

     

    It sounds like you've done some great troubleshooting already for the issue you are seeing with your rear facing camera and flash. The following Knowledge Base article offers some great recommendations review as well:

     

    Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

     

    You see a closed lens or black screen

    If you see a closed lens or black screen when you open the Camera app, try these steps:

    1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
    2. Force the app to close, then open the Camera app again.
    3. Restart your device, then open the Camera app again.
    4. If your device has a front and rear camera, try both cameras by tapping Camera swap icon (camera swap icon). If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.

     

    There are also some steps for resolving flash issues as well:

    Your flash isn't working

    If the flash isn’t working, or if it’s going off every time you take a photo, check your flash settings. Tap the lightning bolt in the upper left of the screen to choose a different setting.
    Top of iPhone screen showing flash settings in camera mode.

    If you take extended video with the flash on, or you’re using the device in a very warm environment, you might see Disabled flash icon (disabled flash icon). You won’t be able to use the flash until your device cools down.

    If the flash is on when you’re not using the camera, check the Control Center to see if the flashlight is on.

    iPhone screen showing flashlight on in Control Center.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.

  • by Lauren_SA,

    Lauren_SA Lauren_SA Aug 21, 2015 1:16 AM in response to Crimson88
    Level 1 (0 points)
    Aug 21, 2015 1:16 AM in response to Crimson88

    I've had the same problem since Monday night, after I did the latest update.  I have an iphone 4S.  My camera worked fine on Monday evening before the update.  I've tried a reset and it has not worked.