tara.beth19

Q: USB superdrive not working with Yosemite

I have a Macbook Pro from 2012 and bought a USB superdrive in September 2014.  It worked fine then with CD/DVDs.  I've only used it about 5 times and recently wanted to use it to look at a disc with pictures, but the disc isn't recognized.  I can insert and read a CD, but not the disc with pictures.  I have upgraded to Yosemite since I last used the superdrive.  Additionally, the only way I can get the disc to eject is to open up the terminal and instruct it to eject the disc (since it isn't recognized by the superdrive).  Does anyone have any suggestions for getting the superdrive to work?

MacBook Pro with Retina display, OS X Yosemite (10.10.4), USB superdrive

Posted on Aug 11, 2015 6:59 AM

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Q: USB superdrive not working with Yosemite

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  • by mario49,

    mario49 mario49 Aug 13, 2015 6:35 AM in response to tara.beth19
    Community Specialists
    Aug 13, 2015 6:35 AM in response to tara.beth19

    Hello tara.beth19,

     

    After reviewing your post, it sounds like the SuperDrive is not recognizing a disc. I would recommend that you read this article, it may be able to help the issue.

     

    Get help with the slot-loading SuperDrive on your Mac computer - Apple Support

    Accepts discs but they don't mount or are automatically ejected

    1. Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
    2. Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
    3. Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
    4. Reset the System Management Controller (SMC).
    5. Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports. 
         
      • OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
      •  
      • OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
    6. If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.

    Thanks for using Apple Support Communities.
    Have a nice day