Nicholas Collins1
Level 1 (30 points)

Q: Netflix playback choppy then restarts automatically

Hi all: I have an Apple TV 2 (bought sometime in 2012). Basically, I've noticed my Netflix playback getting more and more choppy, then after it gets really choppy the Apple TV restarts automatically. Once restarted, it works fine for about two playback periods (2 hrs) then the cycle restarts itself. I'm concerned that perhaps the Apple TV is too old and needs an upgrade and not compatible as Netflix upgrades their video transmission rates. I have about a 85 Mbps downstream connection.  When I manually restart it does help ... resetting the unit doesn't seem to resolve the problem either.

Apple TV

Posted on Aug 11, 2015 11:04 PM

Close
Nicholas Collins1

Q: Netflix playback choppy then restarts automatically

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Aug 13, 2015 1:53 PM in response to Nicholas Collins1
    Community Specialists
    Aug 13, 2015 1:53 PM in response to Nicholas Collins1

    Howdy Nicholas,

    Thanks for using the Apple Support Communities.

     

    From your post I understand that your Apple TV is restarting on its own while viewing Netflix.  I can imagine this would be an extremely frustrating issue, so in order to get this fixed I'd like you to please restore your Apple TV to its factory settings.

     

    Restore your Apple TV to factory settings

    If you can get to the Apple TV main menu, try the steps below. If you can't get to the main menu, skip to the next section.

    1. Choose Settings > General > Reset.
    2. Choose Restore.

    This process restores your Apple TV to factory settings and downloads and installs the latest software. Your account information and settings (for example, your Apple ID or Netflix password) will be erased as well. Once the restore is complete, you'll need to re-enter this information.

    The restore process might take some time. Don't disconnect your Apple TV's power cable during the process.

    Restore your Apple TV (2nd and 3rd generation) - Apple Support

     

    Take care.

  • by Nicholas Collins1,

    Nicholas Collins1 Nicholas Collins1 Aug 20, 2015 1:02 AM in response to alex_h1
    Level 1 (30 points)
    Aug 20, 2015 1:02 AM in response to alex_h1

    Hi Alex: Thanks for attempting to help me. I followed your instructions precisely and restored to the factory defaults and reinstalled all new software. Unfortunately after restoring to the factor defaults, the problem reoccurred and Netflix continues to get choppy and then the Apple TV reboots. Sadly, I've all but given up hope, since I know this is an issue directly related to the Apple TV, given that Netflix works great on my Mac, iPhone, iPad and my smart TV apps. Think it might be time for a Roku. Appreciate the effort But this didn't really help my situation.