quotient82
Level 1 (0 points)

Q: Built in camera not working

MacBook Air (11 inch mid 2012)

Processor - 1.7 GHz Intel core i5

OS X Yosemite  Version 10.10.4

Built in camera not working. I come to know when i was using it for the Face time today.

Last I used it almost a month back or so.

Kindly reply.

MacBook Air (11-inch Mid 2012), OS X Yosemite (10.10.4)

Posted on Aug 12, 2015 8:22 AM

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quotient82

Q: Built in camera not working

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  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Aug 12, 2015 9:43 AM in response to quotient82
    Level 5 (7,778 points)
    Notebooks
    Aug 12, 2015 9:43 AM in response to quotient82

    Have you restarted your Mac lately? If not, do so > test

     

    Since this is new, what event may have occurred since your last joy? Add software or hardware? Update/upgrade software (including OS X)? anything at all?

  • by quotient82,

    quotient82 quotient82 Aug 12, 2015 10:17 AM in response to ChitlinsCC
    Level 1 (0 points)
    Aug 12, 2015 10:17 AM in response to ChitlinsCC

    Many thanks for prompt reply.

    Yes, restarted many times. I have last updated few iTunes updates version 12.2.1 on 17th Jul'15.

    And I had last call on face time on 18th Jul'15. There after only software i have loved is Viber for mac (https://www.viber.com/en/products/mac).

    Kindly sugest.

     

    Thanks & Rgds.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Aug 12, 2015 11:53 AM in response to quotient82
    Level 5 (7,778 points)
    Notebooks
    Aug 12, 2015 11:53 AM in response to quotient82

    Sounds like "Viber" may have taken control of your camera (?)

     

    • In FaceTime, choose a camera or microphone from the Video menu at the top of your computer screen.

     

    NOTE: Always be sure and download "reputable" software.

    You can always rest assured that the Mac App Store has vetted the product and the integrity of the download package

         https://itunes.apple.com/us/app/viber/id382617920?mt=8

     

    You are usually safe in downloading from a developer's website, but not always - the safest developer downloads actually download their install FROM Apple's server.

     

    In general, on any webpage

    AVOID
    Picture 2.png

    in Favor of

    Picture 3.png

     

    It makes no sense to me why Viber would have BOTH. One would hope the only difference would be that developer has to pay Apple a percentage (like a 'consignment store')

  • by quotient82,

    quotient82 quotient82 Aug 12, 2015 6:50 PM in response to ChitlinsCC
    Level 1 (0 points)
    Aug 12, 2015 6:50 PM in response to ChitlinsCC

    Thanks.

    Kindly suggest what to do now?

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Aug 12, 2015 7:39 PM in response to quotient82
    Level 5 (7,778 points)
    Notebooks
    Aug 12, 2015 7:39 PM in response to quotient82

    In FaceTime, choose a camera or microphone from the Video menu at the top of your computer screen.

  • by quotient82,

    quotient82 quotient82 Aug 12, 2015 8:01 PM in response to ChitlinsCC
    Level 1 (0 points)
    Aug 12, 2015 8:01 PM in response to ChitlinsCC

    that option is unable to select.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Aug 12, 2015 9:17 PM in response to quotient82
    Level 5 (7,778 points)
    Notebooks
    Aug 12, 2015 9:17 PM in response to quotient82
    1. Restart your computer
    2. Open System Information to see if your camera appears in the USB section.
    3. Make sure that no other apps (like iChat, Messages, or other video editing or chat applications ->> VIBER <<- ) are currently using the same camera. Try quitting any other apps that could be communicating with the camera.
    4. Make sure that ONLY Facetime is NOW running
    5. In FaceTime, choose a camera or microphone from the Video menu at the top of your computer screen.

  • by quotient82,

    quotient82 quotient82 Aug 13, 2015 1:00 AM in response to ChitlinsCC
    Level 1 (0 points)
    Aug 13, 2015 1:00 AM in response to ChitlinsCC

    Thanks again,

    Already restarted..

    In USB camera is not appearing.

    When i have started Face time all other chat applications were in use as you have suggested.

    And in video menu again everything is disable.

     

    Kindly advise.

     

    this is the screen short of USB

    Yogesh’s MacBook Air

    13/08/15 1:24 pm

    USB:

    USB 3.0 SuperSpeed Bus:

    Host Controller Location: Built-in USB

    Host Controller Driver: AppleUSBXHCI

    PCI Device ID: 0x1e31

    PCI Revision ID: 0x0004

    PCI Vendor ID: 0x8086

    Bus Number: 0x0a

    USB 3.0 Hi-Speed Bus:

    Host Controller Location: Built-in USB

    Host Controller Driver: AppleUSBXHCI

    PCI Device ID: 0x1e31

    PCI Revision ID: 0x0004

    PCI Vendor ID: 0x8086

    Bus Number: 0x0a

    USB Hi-Speed Bus:

    Host Controller Location: Built-in USB

    Host Controller Driver: AppleUSBEHCI

    PCI Device ID: 0x1e26

    PCI Revision ID: 0x0004

    PCI Vendor ID: 0x8086

    Bus Number: 0x1d

    Hub:

    Product ID: 0x0024

    Vendor ID: 0x8087 (Intel Corporation)

    Version: 0.00

    Speed: Up to 480 Mb/sec

    Location ID: 0x1d100000 / 2

    Current Available (mA): 500

    Current Required (mA): 0

    Built-In: Yes

    Hub:

    Product ID: 0x2512

    Vendor ID: 0x0424 (SMSC)

    Version: b.b3

    Speed: Up to 480 Mb/sec

    Location ID: 0x1d180000 / 3

    Current Available (mA): 500

    Current Required (mA): 2

    Built-In: Yes

    BRCM20702 Hub:

    Product ID: 0x4500

    Vendor ID: 0x0a5c (Broadcom Corp.)

    Version: 1.00

    Speed: Up to 12 Mb/sec

    Manufacturer: Apple Inc.

    Location ID: 0x1d181000 / 5

    Current Available (mA): 500

    Current Required (mA): 94

    Built-In: Yes

    Bluetooth USB Host Controller:

    Product ID: 0x821f

    Vendor ID: 0x05ac (Apple Inc.)

    Version: 1.50

    Speed: Up to 12 Mb/sec

    Manufacturer: Apple Inc.

    Location ID: 0x1d181300 / 8

    Current Available (mA): 500

    Current Required (mA): 0

    Built-In: Yes

    Apple Internal Keyboard / Trackpad:

    Product ID: 0x0249

    Vendor ID: 0x05ac (Apple Inc.)

    Version: 2.19

    Speed: Up to 12 Mb/sec

    Manufacturer: Apple Inc.

    Location ID: 0x1d182000 / 4

    Current Available (mA): 500

    Current Required (mA): 40

    Built-In: Yes

    USB Hi-Speed Bus:

    Host Controller Location: Built-in USB

    Host Controller Driver: AppleUSBEHCI

    PCI Device ID: 0x1e2d

    PCI Revision ID: 0x0004

    PCI Vendor ID: 0x8086

    Bus Number: 0x1a

    Hub:

    Product ID: 0x0024

    Vendor ID: 0x8087 (Intel Corporation)

    Version: 0.00

    Speed: Up to 480 Mb/sec

    Location ID: 0x1a100000 / 2

    Current Available (mA): 500

    Current Required (mA): 0

    Built-In: Yes

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Aug 13, 2015 10:21 AM in response to quotient82
    Level 5 (7,778 points)
    Notebooks
    Aug 13, 2015 10:21 AM in response to quotient82

    You said:

     

    Thanks again,

    Already restarted..

    In USB camera is not appearing.

    When i have started Face time all other chat applications were in use as you have suggested.

    And in video menu again everything is disable.

     

    Kindly advise.

    This "SOLUTION" was for a MBPro, bu I see no reason not to ry it on your MBAir.

    MacBook Pro, Mac OS X (10.7.4)

      

    This solved my question Solvedby pennbank on Sep 26, 2012 6:16 PM

    Reset the Pram

    http://support.apple.com/kb/HT1379

     

    Reset the SMC

    http://support.apple.com/kb/HT3964

     

     

    Check in

    From the Desktop, Apple menu, hold the alt key and select system information

    then select the USB and see if Face Time camera is shown.

     

    If it is not see

    See

    http://support.apple.com/kb/HT2090

    The poster reported that Resetting PRAM solved the issue

  • by EZ Jim,

    EZ Jim EZ Jim Aug 13, 2015 10:33 AM in response to quotient82
    Level 7 (22,547 points)
    Aug 13, 2015 10:33 AM in response to quotient82

    The list you provided appears to come from the "USB Bus" section of System Information.


    Look for your camera in the "USB Device Tree"  (NOT in the "USB Bus") window pane.

     

    Your specific info will be different from that in the example below, but it shows where to look:

    reveal.gif

     

    (Over time, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your Mac's built-in camera, look for the camera in the USB Device Tree location.)

     

    If your camera is not in the USB Device Tree your Mac likely needs service

    by Apple or an Authorized Service Provider.

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.10.4

  • by quotient82,

    quotient82 quotient82 Aug 13, 2015 8:40 PM in response to ChitlinsCC
    Level 1 (0 points)
    Aug 13, 2015 8:40 PM in response to ChitlinsCC

    I guess. This issue may be hardware problem.

    I have tried all options you have suggested.

    I'll take my machine to Apple authorized service center.

     

    Many thanks.

  • by quotient82,

    quotient82 quotient82 Aug 13, 2015 8:41 PM in response to EZ Jim
    Level 1 (0 points)
    Aug 13, 2015 8:41 PM in response to EZ Jim

    I guess. This issue may be hardware problem.

    I have tried all options you have suggested.

    I'll take my machine to Apple authorized service center.

     

    Many thanks.

  • by EZ Jim,

    EZ Jim EZ Jim Aug 15, 2015 8:11 AM in response to quotient82
    Level 7 (22,547 points)
    Aug 15, 2015 8:11 AM in response to quotient82

    You're welcome.

     

    Please let us know what they had to do to fix your Mac.  The info may help future readers who are searching for answers to the same problem you face.

     

    Cheers,

    EZ Jim

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.10.5

  • by A Munday,

    A Munday A Munday Aug 16, 2015 8:37 AM in response to quotient82
    Level 1 (0 points)
    Aug 16, 2015 8:37 AM in response to quotient82

    I also have not used my camera for several weeks.  I just tried the camera in several applications, made system and app updates, and restarted.  I don't see the camera listed in the USB tree either.  I have a 2013 MacBook AIr.

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