Iphone 5s frozen, WHY DO I PAY FOR APPLE MISTAKE

Hardware issues are not always caused by manufacturing defects.

If you still want to leave your feedback, so that Apple can take a look, you can use the link below.

https://www.apple.com/feedback/

First, you are not speaking to Apple on these Communities, we are all fellow users like yourself, Apple does not participate, they only provide the site for our use.

Second, all products whether Apple or Ford or Chevrolet or BMW will have a failure rate. Some fail early, some go on forever. When a company makes 42,000,000 iPhones it is normal to have some that will fail in a year and a half. The hard part is when you are the individual for whom that happens rather than someone else. No company can give a lifetime warranty, every product will have some form of limitation on its warranty. Apple makes their warranties all one-year so they are standardized.

Third, a replacement iOS device can be a new device or a refurbished device at Apple's discretion and hardware availability. The warranty on a replacement device is either the term remaining on the old device or three-months, whichever is longer. So, since your iPhone is out of warranty, you are getting the three-month period.

Apple has made all of this very clear in the terms of the warranty given with each device, all of this is spelled out in that information.

gireesh36 wrote:

Ralph,

paying almost half of the amount to fix the hardware eroors and that is too again for 3 months makes no sense to me.

Then use your money to buy some different kind of phone.

You want to have a premium phone that works well all the time, but you refuse to pay for the repair of the premium phone with premium hardware inside? I don't understand how is that possible.

1. Nobody can predict with precision the lifespan of any solid state device. There are folks still happily using their original iPhones. There are folks happily driving 20 year old cars - lots of things prove useful and viable long after they are out of warranty.

2. Every manufacturer's warranty is arbitrarily set to a default time period, in this case one year. It actually has nothing to do with expected or predicted lifespan, aa no warranty does. They all end at some arbitrary time point. It's typically a decision made by business executives and accountants, not engineers.

3. Apple does offer an extended warranty, which you purchase separately if you wish to. You could have paid for additional coverage had you wanted it.

4. Your out of warranty replacement will not be a new phone, it will be a refurbished device. So it does not come with a new device warranty, it comes with a refurbished device warranty, which again is arbitrarily set at 90 days.

5. You could also have paid for a third party unconditional insurance policy if you had wished to pay out for such a thing.

gireesh36 wrote:

you will get to know when you face the same problem. Premium does not mean you handover a phone which is not even equal to ordinary phone with such high premium cost. It should have some value and ethics.

Yes, the replacement phone would be the exact equal to the phone you already have. In fact, warranty replacement phones go through more testing than a phone just off the production line. I've had both iPods and iPads replaced under warranty. The replacement unit was indistinguishable from new. The iPad 3 replacement unit is continuing to run beautifully over a year later.

No. Apple's extended warranty is only available on new purchases, not on service replacement units.

In my own personal experience, I never purchase extended warranties on anything anymore (have done so a few times in years past). Not electronics, cars, nor anything else. They are great money makers for companies, and a huge overall negative expense for most consumers. Having simply paid out of pocket for those few times I've had to for things out of warranty has been far less expensive for me than paying all those extended warranty premiums for things that never would have had a claim anyway. The reality is that most of today's consumer electronics (and cars for that matter) made by major manufacturers's are amongst the most reliable consumer products, and even the most reliable products, period, ever made by humans. Yes some fail unexpctedly or prematurely, but the vast majority do not. Extended coverage is a gamble, and of course that means the odds are greatly in favor of the house (i.e. the ones offering the extended coverage know full well that most will never use it, so it's a cash cow for them).

An iPhone that is ineligible for warranty service may be eligible for out-of-warranty (OOW) service. For example, an iPhone that has failed due to damage or liquid damage is ineligible for warranty service but eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. Please see Apple's Repair Terms and Conditions for further details. Refer to this article to check if the Liquid Contact indicator on your product has been triggered.

Out-of-Warranty Service

Please contact an iPhone Authorized Service Provider for out-of-warranty service options.

This is the Apple guidance ,you should be eligible for an Out of Warranty exchange device which is offered where the iPhone is faulty but out of warranty period

Or if they still refuse call Apple in India

India
000800 1009009