HT204136: About backups for iOS devices
Learn about About backups for iOS devices
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Helpful answers
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Aug 12, 2015 9:23 AM in response to paisis nannyby Demo,Look at both of these for help.
If you can't make an iTunes backup of your iPhone, iPad, or iPod touch - Apple Support
Get help backing up your device in iCloud - Apple Support
if you still cannot backup, post back with actual details about what happens when you try. You need to explain step by step in detail what is going on.