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Helpful answers
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Aug 12, 2015 9:27 AM in response to Salianyby Jonathan UK,Hi
You may have dismissed an incoming Digital Touch by accident; to see it now:
- Go to your notifications or friend (press the side button once and select your son) and tap the Replay icon.
Otherwise, try these steps:
- On your son's iPhone: in the Contacts app > ensure that his contact record for you includes your Apple ID email address and your iPhone phone number.
- Ask your son to delete all old iMessage conversations with you (on his iPhone and Apple Watch):
- On iPhone > Messages > swipe left on a message thread > delete.
- On Apple Watch > Messages app > swipe left on a message thread > tap on trash icon.
- Ask your son to set new conversations to start from his iPhone's phone number.
- On iPhone > Settings > Send & Receive > scroll down to Start New Conversations From > choose his iPhone phone number.
- On your son's iPhone, disable and re-enable iMessage:
- iPhone > Settings > iMessage > toggle off / on again.
- Restart your son's iPhone and his Apple Watch.
More info here: Use Digital Touch - Apple Support