HT204833: Use Digital Touch on your Apple Watch

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TrishB65
Level 1 (5 points)

Q: why is digital touch icon missing?

My husband and I both have apple watches. I want to send him a digital touch "sketch" or heartbeat, but I can't because the icon is not present on his screen. I can only call or text him. What gives?

Any help is appreciated.

Thanks!

Posted on Aug 12, 2015 11:04 AM

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TrishB65

Q: why is digital touch icon missing?

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  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Aug 12, 2015 11:09 AM in response to TrishB65
    Level 7 (31,490 points)
    Apple Watch
    Aug 12, 2015 11:09 AM in response to TrishB65

    Hi Trish

     

    Try these steps:

     

    • Open the Contacts app on your iPhone.
      • Ensure that the contact record for your husband includes both his Apple ID email address and his iPhone phone number.
      • If your husband is not already included in your friends list on your Apple Watch (press the side button to see it):
        • On your iPhone, open the Apple Watch app > My Watch > Friends.
        • In the Friends list > Add Friend > tap your husband in the list of contacts that appears. (If he isn't in the list, open Contacts on your iPhone and add him, then try again).
    • Delete old iMessage conversations with each other (on each person's iPhone and Apple Watch):
      • On iPhone > Messages > swipe left on a message thread > delete.
      • On Apple Watch > Messages app > swipe left on a message thread > tap on trash icon.
    • Set new conversations to start from your iPhone's phone number.
      • On iPhone > Settings > Send & Receive > scroll down to Start New Conversations From > choose your iPhone phone number.
    • Disable and re-enable iMessage on your iPhone:
      • iPhone > Settings > iMessage > toggle off / on again.
    • Restart both your iPhone and your Apple Watch.
      • Restart Apple Watch: Press and hold the side button until you see the Power Off slider; Drag the slider to turn off completely; Afterwards, press and hold the side button until you see the Apple logo.