why is digital touch icon missing?

Question

Level 1

5 points

why is digital touch icon missing?

My husband and I both have apple watches. I want to send him a digital touch "sketch" or heartbeat, but I can't because the icon is not present on his screen. I can only call or text him. What gives?

Any help is appreciated.

Thanks!

Posted on Aug 12, 2015 11:04 AM

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Answer 1

Jonathan UK

Level 10

164,533 points

Aug 12, 2015 11:09 AM in response to TrishB65

Hi Trish

Try these steps:

Open the Contacts app on your iPhone.
- Ensure that the contact record for your husband includes both his Apple ID email address and his iPhone phone number.
- If your husband is not already included in your friends list on your Apple Watch (press the side button to see it):
  - On your iPhone, open the Apple Watch app > My Watch > Friends.
  - In the Friends list > Add Friend > tap your husband in the list of contacts that appears. (If he isn't in the list, open Contacts on your iPhone and add him, then try again).
Delete old iMessage conversations with each other (on each person's iPhone and Apple Watch):
- On iPhone > Messages > swipe left on a message thread > delete.
- On Apple Watch > Messages app > swipe left on a message thread > tap on trash icon.
Set new conversations to start from your iPhone's phone number.
On iPhone > Settings > Send & Receive > scroll down to Start New Conversations From > choose your iPhone phone number.
Disable and re-enable iMessage on your iPhone:
iPhone > Settings > iMessage > toggle off / on again.
Restart both your iPhone and your Apple Watch.
Restart Apple Watch: Press and hold the side button until you see the Power Off slider; Drag the slider to turn off completely; Afterwards, press and hold the side button until you see the Apple logo.

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