Q: MacBook Air boots in to a lit black screen. Apple led logo on the back is on

Question

EmilFredrik

Level 1 (0 points)

Q: MacBook Air boots in to a lit black screen. Apple led logo on the back is on

I was watching a YouTube video, suddenly the video froze and I tried to close the page, then some seconds later the mouse froze. So I tried closing the MacBook but when I opened it it was still on the same page and not responding, so I forced shuttdowned it. When I tried to boot it, the MacBook booted to a lit black screen, I left it there for some minutes but with no succes. I've tried pram reset several times as well as smc reset. The Mac will not boot correctly. my hardware is a MacBook Air mid 2013. Yosemite (don't know the version) I know some people is struggling with this as well. I need help..

MacBook Air, OS X Yosemite (10.10.2)

Posted on Aug 12, 2015 12:06 PM

I have this question too

Solved

EmilFredrik

Level 1 (0 points)

A:

I managed to find that the problem was that my harddrive could not be located. It has somehow disconnected. If this is the case, I guess I need to go to some kind of AppStore. But since a lot of people have had this issue, why hasnt Apple recalled the mba?

Posted on Aug 12, 2015 3:43 PM

Q: MacBook Air boots in to a lit black screen. Apple led logo on the back is on

All replies

Helpful answers

by Carolyn Samit,Helpful

Carolyn Samit Aug 12, 2015 2:14 PM in response to EmilFredrik
Level 10 (124,473 points)

Apple Music

Aug 12, 2015 2:14 PM in response to EmilFredrik

A Safe Mode boot deletes system caches that may help.

Top left corner of your screen click the Apple  > Shut Down.

After your Mac shuts down, wait 10 seconds, then press the power button.

Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.

Release the Shift key when you see the gray Apple logo and progress indicator.

Once you are in Safe Mode, go back to the Apple  menu. From the drop down menu click: Restart

About Safe Mode
Reply options

Link to this post

by Carolyn Samit,

Carolyn Samit Aug 12, 2015 3:49 PM in response to EmilFredrik
Level 10 (124,473 points)

Apple Music

Aug 12, 2015 3:49 PM in response to EmilFredrik

Startup your Mac while holding down the Option key.

That should prompt the Startup Manager window where you can select the Startup Disk then click Restart.

If that doesn't work, then the hard drive may have failed. Hopefully not.
Reply options

Link to this post

by EmilFredrik,

EmilFredrik Aug 12, 2015 3:50 PM in response to Carolyn Samit
Level 1 (0 points)

Aug 12, 2015 3:50 PM in response to Carolyn Samit

Macintosh can't be found in startdisk nor disk utility
Reply options

Link to this post

by Carolyn Samit,

Carolyn Samit Aug 12, 2015 5:01 PM in response to EmilFredrik
Level 10 (124,473 points)

Apple Music

Aug 12, 2015 5:01 PM in response to EmilFredrik

It sounds like the disk has failed. Hopefully you have backed up your important data ahead of time.

Your Mac is a 2013. If you purchased Apple Care (3 year extended warranty), it may be covered.

Check Your Service and Support Coverage

Find the serial number of your Apple hardware product - Apple Support
Reply options

Link to this post

Accepted Answer · Aug 12, 2015 3:43 PM

EmilFredrik

Level 1 (0 points)

Aug 12, 2015 3:43 PM in response to Carolyn Samit

I managed to find that the problem was that my harddrive could not be located. It has somehow disconnected. If this is the case, I guess I need to go to some kind of AppStore. But since a lot of people have had this issue, why hasnt Apple recalled the mba?

Q: MacBook Air boots in to a lit black screen. Apple led logo on the back is on

All replies Helpful answers

by Carolyn Samit,★Helpful

by EmilFredrik,Solvedanswer

by Carolyn Samit,

by EmilFredrik,

by Carolyn Samit,

All replies

Helpful answers

by Carolyn Samit,Helpful