ryanfromparkstone

Q: What is Error 36 and how do I get rid of it?!

I've recently purchased a film on iTunes and was in the process of downloading it.

 

All was fine until it randomly popped up with the message "The disk could not be read from or written to." then it just stops downloading.

 

I've no idea how to get rid of it and it's driving me crazy!

 

I have a 15" MacBook Pro with OS X and iTunes is up to date as well.

MacBook Pro, OS X Yosemite (10.10.4)

Posted on Aug 12, 2015 1:18 PM

Close

Q: What is Error 36 and how do I get rid of it?!

  • All replies
  • Helpful answers

  • by Limnos,

    Limnos Limnos Aug 12, 2015 1:46 PM in response to ryanfromparkstone
    Level 9 (54,635 points)
    Mac OS X
    Aug 12, 2015 1:46 PM in response to ryanfromparkstone

    As far as I know there isn't an error 36.

     

    There is a -36 (it does make a difference)

     

    Apple Error codes - http://support.apple.com/kb/HT1618 - -36 ioErr I/O error (bummers)

     

    Did this happen in the middle of a download, or did you happen to notice it while doing a download but after doing something else extensive with the computer? 

     

    Do you keep your library on an external drive?

  • by ryanfromparkstone,

    ryanfromparkstone ryanfromparkstone Aug 12, 2015 2:06 PM in response to Limnos
    Level 1 (0 points)
    Aug 12, 2015 2:06 PM in response to Limnos

    Yeah sorry it is -36, didn't think that would make a difference, my bad!

     

    It occurred mid download and it hasn't let it restart since.

     

    I don't use an external drive it's all on my Mac.

  • by Limnos,

    Limnos Limnos Aug 12, 2015 2:28 PM in response to ryanfromparkstone
    Level 9 (54,635 points)
    Mac OS X
    Aug 12, 2015 2:28 PM in response to ryanfromparkstone

    The classic reasons for a -36 would be drive failure or corrupt formatting, or a bad cable/connection. While those are less likely with newer computers it may still be possible. If it had happened before you started using iTunes and you had just done something to the computer I suppose it could be bad permissions on a folder blocking access though usually the error says something such as "cannot access folder" blah-blah.

     

    All my references for -36 are fairly old but I don't think -36 has changed in years (otherwise programmers would have to remember exactly when a code stopped meaning A and meant B).  Let's hope the reference is to the other end of things, namely the connection to the outside and there was a burp in your Internet connection. I would try downloading it again (you may need to delete partial downloads completely first).

     

    How old is this computer? Drive failures do happen to people, though I have been fortunate with my 8 year old drives (back when they made them to last).

     

    Oh, there's also someplace in Disk Utility where you can pull up the SMART status of a drive. I don't know how truly reliable it is at indicating drive state.  I think it gets triggered if the computer has to map out an excessive number of bad sectors.

  • by ryanfromparkstone,

    ryanfromparkstone ryanfromparkstone Aug 12, 2015 2:38 PM in response to Limnos
    Level 1 (0 points)
    Aug 12, 2015 2:38 PM in response to Limnos

    Right I see, so I need to delete it and then download it again, that shouldn't be too hard.

     

    I have no idea what the rest of what you've written means though so I do apologise and I do appreciate the help!

     

    It's late 2011 and this is the first time its ever popped up.

  • by Limnos,Solvedanswer

    Limnos Limnos Aug 12, 2015 8:21 PM in response to ryanfromparkstone
    Level 9 (54,635 points)
    Mac OS X
    Aug 12, 2015 8:21 PM in response to ryanfromparkstone

    Basically -36 is saying,  "I am having problems communicating with a device."  Sometimes it means your hard drive is about to fail but then it should be appearing under many situations. One way to see if a hard drive is about to fail is to check the SMART status of the drive. there is an application called Disk Utility in your Utilities folder which does that.  If you don't want to do it then find somebody who can.  Or wait until your drive fails and you lose everything and then don't have to worry about the error when you start off with a brand new completely empty drive.  It isn't necessarily the drive but you have to start somewhere.

     

    2011 = 4 year old drive. A bit early for it to fail but it is middle-age by now so it may be.  Or, as I said, it could be something else.  It is difficult, even with SMART testing, to tell when a drive will fail, hence the need for a constant backup.  Or it could be a loose cable.  That's the problem with the general nature of -36, just 'something isn't right in trying to achieve the task requested'.

  • by ryanfromparkstone,

    ryanfromparkstone ryanfromparkstone Aug 13, 2015 12:42 PM in response to Limnos
    Level 1 (0 points)
    Aug 13, 2015 12:42 PM in response to Limnos

    That worked an absolute treat!! Thank you so much for your help and patience!!