iPhones & iPads are no shows in iTunes 12.2.1.16.
[Running OS 10.1.4 and iTunes 12.2.1.16]
Only once did my iPhones & iPads show in iTunes. I've run every utility I can find to no avail. I've switched out USB ports and cables... No help!
User profile for user:
pedro d
User level:
Community Specialist
Hello there, ThaiWest.
It sounds like multiple iOS devices aren't being recognized by the latest version of iTunes 12 on your Mac. The following Knowledge Base article offers up some great troubleshooting:
If you don't see your connected device in iTunes for Mac - Apple Support
Make sure that your device is on
Also make sure that you can get to the Home screen.
Get help if you have one of these issues:
- Your iOS device won't respond or turn on.
- Your iPod won't turn on.
- You forgot your passcode or your device is disabled.
Make sure that your Mac supports your device
See the system requirements for iPhone, iPad, or iPod.
Check your USB connections
- Unplug other USB devices from your Mac and try again.
- Try a different USB port.
- Try a different USB cable.
Learn more about using USB cables with your Mac.
Make sure that your device trusts the computer
You might get an alert if you haven't connected your iOS device to this computer before. Unlock your device and tap Trust.
Learn more about the Trust This Computer alert.
Restart your device
Restart your iOS device or reset your iPod.
Restart your Mac
Turn your Mac off and back on.
Update your software
- Check for software updates on your Mac.
- Check for an iTunes update.
Check your security software
If you have security software installed, learn how to resolve issues between iTunes and your security software.
Get more help
If you still don't see your device in iTunes, contact Apple Support.
Thanks for being part of Apple Support Communities.
Kind Regards.