djeronimo

Q: Facetime keeps ringing/connecting/fails Yosemite 10.10.4

Model Name: Mac Pro  Model Identifier: MacPro4,1  Processor Name: Quad-Core Intel Xeon  Processor Speed: 2.26 GHz  Number of Processors: 2  Total Number of Cores: 8  L2 Cache (per Core): 256 KB  L3 Cache (per Processor): 8 MB  Memory: 12 GB  Processor Interconnect Speed: 5.86 GT/s  Boot ROM Version: MP41.0081.B07  SMC Version (system): 1.39f5  SMC Version (processor tray): 1.39f5 I have just completed two fresh installs of Yosemite and reset my PRAM and I still cannot get FaceTime to connect to any of my contacts.  All it does is rings,connecting then fails. Any help would be greatly appreciated. Regards DJ

Mac Pro, OS X Yosemite (10.10.4), null

Posted on Aug 13, 2015 6:07 AM

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Q: Facetime keeps ringing/connecting/fails Yosemite 10.10.4

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  • by Linc Davis,

    Linc Davis Linc Davis Aug 13, 2015 8:41 AM in response to djeronimo
    Level 10 (207,963 points)
    Applications
    Aug 13, 2015 8:41 AM in response to djeronimo
  • by djeronimo,

    djeronimo djeronimo Aug 13, 2015 9:27 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 13, 2015 9:27 AM in response to Linc Davis

    Thanks Linc for the link, but I have been through the support forums/googling and haven't found a solution yet.

  • by lllaass,

    lllaass lllaass Aug 13, 2015 9:34 AM in response to djeronimo
    Level 10 (188,796 points)
    Desktops
    Aug 13, 2015 9:34 AM in response to djeronimo

    Can you receive any calls?

  • by Linc Davis,

    Linc Davis Linc Davis Aug 13, 2015 9:35 AM in response to djeronimo
    Level 10 (207,963 points)
    Applications
    Aug 13, 2015 9:35 AM in response to djeronimo

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by djeronimo,

    djeronimo djeronimo Aug 13, 2015 9:50 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 13, 2015 9:50 AM in response to Linc Davis

    2015-08-13 12:44:59.000 PM kernel[0]: Sandbox: FaceTime(6538) deny mach-lookup com.apple.awdd 2015-08-13 12:44:59.000 PM kernel[0]: Sandbox: FaceTime(6538) deny mach-lookup com.apple.awdd 2015-08-13 12:44:59.033 PM rtcreportingd[439]: sendMessageWithSessionInfo: user info provided without requiring it. 2015-08-13 12:44:59.033 PM rtcreportingd[439]: AWDBackend(sendMessage): AWD adaptor (null) does not respond to forwarding selector sendMessageWithMethod:respCode:dict: 2015-08-13 12:45:00.747 PM FaceTime[6538]: objc[6538]: __weak variable at 0x6080001185d8 holds 0x6080001177c0 instead of 0x7f9c1b665820. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug. 2015-08-13 12:45:08.120 PM com.apple.SecurityServer[73]: Killing auth hosts 2015-08-13 12:45:08.120 PM com.apple.SecurityServer[73]: Session 100064 destroyed 2015-08-13 12:45:13.885 PM sandboxd[434]: ([6538]) FaceTime(6538) deny mach-lookup com.apple.awdd 2015-08-13 12:45:13.904 PM sandboxd[434]: ([6538]) FaceTime(6538) deny mach-lookup com.apple.awdd 2015-08-13 12:45:13.925 PM FaceTime[6538]: [Warning] Could not pause video for callID: 0 2015-08-13 12:45:13.925 PM FaceTime[6538]: [Warning] Error pausing video: Error Domain=GKVoiceChatServiceErrorDomain Code=32004 "No CallID" UserInfo=0x6000002e0b00 {NSLocalizedFailureReason=Called without a callID we know about, NSErrorUserInfoReturnCode=0, NSErrorUserInfoDetailedError=104, NSLocalizedDescription=No CallID} 2015-08-13 12:45:15.867 PM imagent[313]: [Warning] Error requesting client: Connection interrupted 2015-08-13 12:45:16.069 PM sandboxd[434]: ([6538]) FaceTime(6538) deny mach-lookup com.apple.awdd 2015-08-13 12:45:16.085 PM sandboxd[434]: ([6538]) FaceTime(6538) deny mach-lookup com.apple.awdd 2015-08-13 12:45:37.790 PM CallHistorySyncHelper[337]: Firing sync notification 2015-08-13 12:45:41.082 PM FaceTime[6538]: [Warning] IMAVInterfaceNetworkCheckResult unknown/unhandled result: -1 2015-08-13 12:45:41.097 PM rtcreportingd[439]: sendMessageWithSessionInfo: user info provided without requiring it. 2015-08-13 12:45:41.097 PM rtcreportingd[439]: AWDBackend(sendMessage): AWD adaptor (null) does not respond to forwarding selector sendMessageWithMethod:respCode:dict: 2015-08-13 12:45:41.116 PM sandboxd[434]: ([6538]) FaceTime(6538) deny mach-lookup com.apple.awdd 2015-08-13 12:45:41.134 PM sandboxd[434]: ([6538]) FaceTime(6538) deny mach-lookup com.apple.awdd 2015-08-13 12:45:41.993 PM FaceTime[6538]: [Warning] Found no VC chat to cancel for conference: 0D0DA8757C567C075341FDCA89FEE6EFCB446D2C80A05949 with buddy: +16478959325 2015-08-13 12:45:42.786 PM FaceTime[6538]: objc[6538]: __weak variable at 0x610000118818 holds 0x6100001185d0 instead of 0x7f9c1b63e830. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug. 2015-08-13 12:45:43.193 PM CallHistorySyncHelper[337]: Firing sync notification 2015-08-13 12:45:46.453 PM FaceTime[6538]: [Warning] AVConferenceNATType unknown/unhandled type: 259 2015-08-13 12:45:46.453 PM FaceTime[6538]: [Warning] IMAVInterfaceNetworkCheckResult unknown/unhandled result: -1 2015-08-13 12:45:46.467 PM rtcreportingd[439]: sendMessageWithSessionInfo: user info provided without requiring it. 2015-08-13 12:45:46.467 PM rtcreportingd[439]: AWDBackend(sendMessage): AWD adaptor (null) does not respond to forwarding selector sendMessageWithMethod:respCode:dict: 2015-08-13 12:45:46.482 PM sandboxd[434]: ([6538]) FaceTime(6538) deny mach-lookup com.apple.awdd 2015-08-13 12:45:46.500 PM sandboxd[434]: ([6538]) FaceTime(6538) deny mach-lookup com.apple.awdd 2015-08-13 12:45:48.170 PM FaceTime[6538]: objc[6538]: __weak variable at 0x6280001172b8 holds 0x628000117610 instead of 0x7f9c1e3141b0. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

  • by Linc Davis,

    Linc Davis Linc Davis Aug 13, 2015 10:00 AM in response to djeronimo
    Level 10 (207,963 points)
    Applications
    Aug 13, 2015 10:00 AM in response to djeronimo

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

  • by djeronimo,

    djeronimo djeronimo Aug 13, 2015 10:37 AM in response to lllaass
    Level 1 (0 points)
    Aug 13, 2015 10:37 AM in response to lllaass

    No lllaass same result when i receive calls. DJ

  • by djeronimo,

    djeronimo djeronimo Aug 13, 2015 10:40 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 13, 2015 10:40 AM in response to Linc Davis

    Linc same result with a guest account. DJ

    iMessage works fine if that helps.

  • by Linc Davis,

    Linc Davis Linc Davis Aug 13, 2015 11:37 AM in response to djeronimo
    Level 10 (207,963 points)
    Applications
    Aug 13, 2015 11:37 AM in response to djeronimo

    From the menu bar, select

               ▹ About This Mac

    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

  • by djeronimo,

    djeronimo djeronimo Aug 13, 2015 12:27 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 13, 2015 12:27 PM in response to Linc Davis

    this is the version that appears 14F27.  also i upgraded to 10.10.5 a few minutes ago, but still no luck.  I also just noticed that under "Internet Accounts"  it no longer allows me to change any of my iCloud settings, even after I authenticate.

  • by Linc Davis,

    Linc Davis Linc Davis Aug 13, 2015 12:41 PM in response to djeronimo
    Level 10 (207,963 points)
    Applications
    Aug 13, 2015 12:41 PM in response to djeronimo

    I'm referring to the serial number, which is unique to the machine, not the OS X version. Don't post the serial number here.

  • by djeronimo,

    djeronimo djeronimo Aug 13, 2015 6:56 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 13, 2015 6:56 PM in response to Linc Davis

    Serial number checks out fine.

  • by Linc Davis,

    Linc Davis Linc Davis Aug 13, 2015 7:52 PM in response to djeronimo
    Level 10 (207,963 points)
    Applications
    Aug 13, 2015 7:52 PM in response to djeronimo

    Has this setup ever worked? Are any other Apple devices connected to the same network, and if so, is FaceTime working on those, with the same Apple ID?

  • by djeronimo,

    djeronimo djeronimo Aug 14, 2015 5:06 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 14, 2015 5:06 PM in response to Linc Davis

    Worked fine with Mavericks installed.  I have an iPad 2, Mac book (Lion) and another Mac Pro with Yosemite (10.10.3) that are working fine with this account. This is what has me baffled? Why this Mac.  My Mac book is from 2008 running Lion and it works fine.

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