HT202731: Using Apple Diagnostics

Learn about Using Apple Diagnostics
kate4885

Q: the nightmare that follows the Yosemite update

I have a mac book pro which worked fine with my Iphone 5 S and ipad - both of which I use for work and social

 

I upgraded the software on the mac to Yosemite and now I cannot connect either the IPhone or Ipad at all.  If I plug either in using a USB they are simply not seen and no amount of messing about will alter this. ( including different cables )

 

I used to the be able to teather my phone so that I could use the internet on the mac - that cant be done either

 

I cannot pair using blue tooth - the IPhone simply does not see the mac nor does the Ipad so I cant even Airdrop

 

I have searched the internet and tried a number of things but nothing will get the Mac to see the other two or vice versa

 

 

any ideas ......  Im at my wits end as it effectively make having the 3 of them pointless

 

 

thank you

iPhone 5s, teathering iPhone 5 s to a mac

Posted on Aug 13, 2015 8:21 AM

Close

Q: the nightmare that follows the Yosemite update

  • All replies
  • Helpful answers

  • by kahjot,

    kahjot kahjot Aug 13, 2015 8:26 AM in response to kate4885
    Level 4 (1,347 points)
    Desktops
    Aug 13, 2015 8:26 AM in response to kate4885

    Did you make a full backup before installing Yosemite? What OS were you using previously? You might need to restore your backup, and then try doing a completely clean installation of Yosemite on a spare HD. Installing clean on a separate drive or partition and then testing an OS upgrade is the safest way to proceed with any major OS upgrade.

  • by Linc Davis,

    Linc Davis Linc Davis Aug 13, 2015 8:33 AM in response to kate4885
    Level 10 (207,963 points)
    Applications
    Aug 13, 2015 8:33 AM in response to kate4885

    Please test after taking each of the steps below that you haven't already tried. Back up all data before making any changes.

    1. Follow the directions in this support article.

    2. If you subscribe to iTunes Match, then on the device select

              Settings ▹ iTunes & App Store ▹ iTunes Match: Off

    and try again. Re-enable iTunes Match if the sync succeeds. (Credit for this solution to ASC member Blue Velvet.)

    3. Skip this step if you're not running OS X 10.9 ("Mavericks") or later. It moves to the Trash "semaphore" files that have not been cleaned up by the system and may be interfering with normal operation. The files are empty; they contain no data.

    Please triple-click anywhere in the line below on this page to select it:

    find L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.??????? -exec mv {} .Trash/ \; 2>&-

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered.

    Log out or restart the computer and empty the Trash.

    4. As a last resort, restore the device in recovery mode.