Q: I am unable to backup iPhone 4S to iCloud by wifi and unable to backup in computer also. Downloaded new iTunes today 12.2.1
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Aug 13, 2015 10:02 AMby AkashwOw,when ever i try to backup its shows itune could not be backup iphone because an error has occurred
this is what i try
-switch off the phone and restart
-restart the laptop window 8.1
-restart the itune
-delete old backup
-remove my all album and cameraroll photo and sync still not able to backup
not able to take backup in my computer and as well as my icloud so maybe something big issue i am facing?
plz help me
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Aug 13, 2015 10:06 AMby elcpu,Try a hard reboot first. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Ignore the "Slide to power off" text if it comes up. You will not loose anything.
If it does not help check this article:
If you can't make an iTunes backup of your iPhone, iPad, or iPod touch - Apple Support
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Aug 13, 2015 10:28 AMby AkashwOw,Restart your computer and your iOS device.
After restarting, try to make the backup again.
Unplug your other USB devices.
Unplug everything from your computer except your iOS device, keyboard, and mouse. Make sure you plug your iOS device directly into your computer.
Check your Windows security settings.
If iTunes for Windows stops responding or your backup never finishes, you might need to update, configure, disable, or uninstall your security software. Learn more if iTunes for Windows isn't responding.
Reset the Lockdown folder.
Try resetting the Lockdown folder to start or save a backup.
Try your secondary computer.
If you own more than one, try making a backup on your other Mac or PC.
Free up space.
If iTunes can't make a backup of your device because there’s not enough free space, try freeing some space on your Mac or PC. Then follow steps to make a backup again.
i tired all this step but still same error
