Q: How to do user migration for new MacBook?
So I did an online chat support to get help on how to connect the new MacBook to a MacBook Pro 15 inch Retina to do a user migration. Here is a transcript of the chat. I cannot believe the Apple Tech did not know what a usb-c connector is. And then they just disconnect me instead of actually answering my questions or helping me out. Extremely disappointed with the level of support.
Now chatting with Justin, case # 860963280
Justin: Thanks for contacting AppleCare chat support. How can I help you?
Me: what cables do I need to do a user migration from a MacBook Pro 15 inch Retina to a MacBook?
Justin: Hello Chris! So you are just wondering what cables you would need to transfer files from one mac to another?
Me:yes
Justin: Okay no problem. I can understand why you’re asking, when I had to do this to my mac about a year ago I was a little unsure as well but no worries! I would be glad to provide you with this information!
Justin: You can use a USB, thunderbolt or even do it through wifi!
Justin: If you like I can send you an article on how to do it!
Me:well that's the problem, the macbook only has usb-c, so I need an adapter to convert it right?
Me:unless, is there a thunderbolt to usb-c adapter?
Justin: If you don’t mind giving me a few moments here, I will be glad to look into this for you!
Me:ok
Justin: Thanks!
Justin: Okay thanks for waiting Chris, I was just speaking to my senior advisor and she did inform me that you would need a thunderbolt adapter.
Me:ok cool, so you sell thunderbolt to usb-c?
Justin: I am looking through our store website trying to find you the page so I can send you the link. However I just googled a thunderbolt to usb-c and I do see that other resellers do have them but I will continue to look!
Justin: Thunderbolt Adapter Okay so after doing some research I did come across this. However you might still find them for cheaper on Amazon, eBay, or even newegg!
Justin: Are you still there?
Me:yes i am sorry! i had a phone call
Justin:No worries!
Me:Ok, I pulled up the thunderbolt to usb adapter, but that won't connect to the macbook
Justin: Okay, I can have a sales advisor contact you through a phone call since they are only available through phone, but I was looking through our website and that was the only product that I seen that was similar. May I have your phone number?
Me:no, that's ok. I can't believe you guys don't know how to connect the new macbook to a macbook pro for user migration. i shouldn't have to talk to sales.
Justin:Okay no problem! Take care!
Your chat session has ended. Thanks for using Apple's chat support.
MacBook, OS X Yosemite (10.10.4)
Posted on Aug 13, 2015 10:15 AM